Recent Discussions
Webinar Update today?
We met an hour before a webinar to make sure everything was setup and working as intended. We were met with an update that critically failed for 4/6 people in the room. Where are the release notes on this? The views are completely different, camera sharing doesn't work, and content had to be reshared multiple times for it to show up. The delay now feels a lot longer and is not smooth. When sharing the camera it initially shows the camera and then throws an error saying GoToWebinar is having technical issues. I checked a community post from yesterday and a CS agent shared a screenshot from the old organizer view. Did this update go out today? I will add the "release notes" area on this site leaves a lot to be desired. I am very surprised a company in 2024 has basically nothing useful in release notes...
Most recent Firefox version (Linux) does not work
Good morning, I get following Error message: Oops! We found some compatibility issue(s). OS - Linux Your system cannot install the desktop software, but if you are on Linux or Google Chrome OS then you can join from the most recent 2 versions of Mozilla Firefox or Google Chrome. You can also switch to the mobile apps or a Windows or Mac computer. Browser - Firefox 132 Your browser cannot run GoTo Webinar. Please try again from a different computer or join from the mobile app. Internet connection - Strong I was just updated... Everything on the Laptop is working perfect.
Payment problems - Credit Card - Netherlands
Hi good afternoon, We from SITS | Traxion here in the Netherlands are trying to buy the standard license for GoToWebinar. We've tried multiple times to complete the payment but keep getting the following message: "Unable to process payment". Also as part of the new partnership process for a financial check I need to acquire the following information about GoTo Group: Chamber of Commerce number VAT number Can you please help me! Thanks, Henk Pelk Marketing Manager SITS | TraxionWhat is the GoTo Insiders Program?
As a customer, your insights are incredibly valuable to us. Your feedback and ideas help shape the future of our services. The GoTo Insiders Program is for English speaking customers who are ready to take this to the next level andparticipate in research opportunities. Why join? Access new features before they release Meet and connect with GoTo product leadership Fast-track feature requests and ideas Point the way for the GoTo product roadmap What kind of research opportunities? Our team will directly reach out to insiders when a research activity opens. Insiders can decide on whether they would like to participate in the activity. The level of involvement required from customers vary from one activity to another (it ranges from answering to a one-time survey to participating in a beta program for few months with regular feedback session). The level of involvement required will be provided in the research activity invite that will be sent to insiders. Where do I sign up? Our sign up page is here
Issues with confirmation email sent for Recorded Session
The confirmation email sent to attendees for a recorded sessions has two bullets, on is incorrect and one is confusing. The first bullet says: "Joining from the browser is not available for this session." Per your website, and a phone call with support, this is incorrect. A browser is the preferred method of access. The second bullet says, "If you'd like to join via mobile app instead,download our free GoTo mobile app and use the webinar ID above to join." But there is no Webinar ID on the entire email. I called GTW support and they confirmed there is no webinar ID for recorded webinars. Please update this email confirmation for recorded sessions. I fielded 22 emails on Tuesday night with confusion based on these two bullets.
