Recent Discussions
Issues with confirmation email sent for Recorded Session
The confirmation email sent to attendees for a recorded sessions has two bullets, on is incorrect and one is confusing. The first bullet says: "Joining from the browser is not available for this session." Per your website, and a phone call with support, this is incorrect. A browser is the preferred method of access. The second bullet says, "If you'd like to join via mobile app instead,download our free GoTo mobile app and use the webinar ID above to join." But there is no Webinar ID on the entire email. I called GTW support and they confirmed there is no webinar ID for recorded webinars. Please update this email confirmation for recorded sessions. I fielded 22 emails on Tuesday night with confusion based on these two bullets.KelliS2 days agoNew Member13Views0likes1CommentPre-recorded video not appearing in webinar recording in new app
My webinars typically consist of live intro, followed by a pre-recorded video (which I upload prior to the start of the broadcast), followed by a live Q&A session and outro. I have also programmed the backend to automatically record the webinar once the broadcast starts. Using the old version of the platform, my recording would capture everything, so I'd have one webinar recording consisting of the live intro, the pre-recorded video, and the live Q&A and outro. I have used the new version of the platform twice now, and each time the webinar recording does not capture the pre-recorded video that I shared during the broadcast. The webinar recording does run the full length of the webinar itself, so comprises the live intro, then the default GTW microphone background image spanning the length of time the pre-recorded video was playing, followed by the live Q&A and outro. During the webinar I play the pre-recorded video using the Share button at the bottom of the Control Panel. Is there some step that I'm overlooking to make sure the pre-recorded video is also being capture in the webinar recording? Cheers, DonalSolveddonalmurphy2 days agoActive Contributor1.2KViews0likes21CommentsPlease have the new survey asking about gotowebinar quality survey removed
Theres a new survey popping up at the end of all my webinar asking about the quality of the service. This is creating alot of confusion with my candidate viewers since they already have to fill out mine as well. This is also reducing the number of my responses since my viewers are unsure which to fill out and also ads alot of time for them having to fill out now 2 lengthy surveys.Please have this survey removed from all my active webinars and any future ones created. I need this removed as soon as possible as its causing delays in my business.Solvedtanyapereyra4 days agoNew Contributor414Views0likes12CommentsRegistration Links in invitation opened on IPhone not going to registration page
Hello Links copied from the GoTo admin dashboard (under Share->Registration Link) and placed in a invitation email and opened on IPhone(either mac mail or other mail apps) and the IPhone has the new GoTo app installed, are going straight to the GoTo app and asking people to sign in or create an account. I have been advising these people to either press and hold the link in the email and copy the url then open Safari or any other web browser and manually paste it in or open the email on a lap/desk top. This is happening a lot with people we are inviting and I am getting frustrated in having to answer queries like these i.e. "Good afternoon, when I try to register for this event, it takes me to the go to app rather than a registration page which has never happened before. Are you able to help me?" I downloaded the GoTo app to my IPhone and had the same problem when clicking a link as the screencast in the uploaded video I took indicates. https://drive.google.com/file/d/1mTB0uFoAa7RmrLN0UX1Relk0Dad8XoA0/view?usp=sharing This is starting to become very annoying and when we are sending over 15,000 invites I am now wondering how many people are dropping off the radar! I anxiously await a solution. SteveSolvedSteveRAB7 days agoActive Contributor1.1KViews0likes32CommentsGoTo Webinar Billing Issue
Hello everyone, We have been using GoToWebinar for many years. However, we decided to terminate our subscription and canceled it. Despite canceling before the billing period, we were still charged for an additional month. The main issue is that our payment for the month was made using two different cards. Upon checking, we found that the second card used for the charge is not even registered in the system; we may have added it years ago for usage. Even though there were two separate charges, we only have a single invoice. In Turkey, we are required to submit invoices for charges made with company cards to our finance team for legal processes. However, we are facing legal issues in this regard. When I opened a support ticket, they asked me to make a call, but it is not possible to reach the provided number from our country. Despite numerous attempts to contact them through various channels, including social media, we have not received any support. The company will have to involve its legal team in this process. If there is a support email I can reach out to before this escalates, could you please share it with me?TiciEdu9 days agoNew Contributor138Views0likes4CommentsMessage "You need the appropriate permissions to use this application"
Hi, I use the GoTowebinar application to do webcast seminars. Yesterday some customers trying to enter from their mobile devices through the GoTo app got this message: "You need the appropriate permissions to use this application. Contact your company's system administrator to validate your license on this product" What solution can I give them? Thank you!Fernando2310 days agoNew Contributor50Views0likes1CommentSound without image
I am on a live session and I have the sound but not the image. What should I do ?Patniky13 days agoNew Member42Views0likes1CommentThe webinar was recorded, but it is not in the video library.
Hello, for the first time it happened to me now that today I hosted a webinar that ran for a little over 2 hours, it was recorded, but the video is not available in the video library. The WEBM file I have on my PC cannot be converted to another format, it reports an error. So is it possible that there was some error in the recording and the recording will no longer be available? Overall, it seems to me that lately it's taking longer to record videos. Does anyone have any advice, has this happened to you? Thanks a lot Veronicaveronikak15 days agoNew Contributor116Views0likes3Comments