Recent Discussions
Billing Portal
I have tried to access the billing portal today but it keeps showing the following. I tried to contact support but it doesn't show any email/chat options. It says "Error ACCESS DENIED. Please click here to logout and try again." Any one knows something about it?Kport2 days agoNew Contributor237Views0likes14CommentsOption to change Thumbnail when sharing a webinar recording
Currently there is no option to create/change the static thumbnail of a webinar recording. In a recent recording that we shared with our audience, post webinar, the thumbnail displayed one of our presenters with their eyes closed, and we had no way of changing this. The year is 2024. The technology/option to change a thumbnail on a hosted video has been around for the last 10, if not 15, years. Thank you.Lonsec4 days agoNew Member17Views0likes1CommentConfiguration of a Survey
Hi all, I wonder whether it is possible to configure a survey as followed: Multiple choice answers where the last answer is "Others" and one can enter an individual text When the result of a survery is displayed it only the percentage numbers should be shown, not also the absolut numbers. Is one (or maybe both) of these possible? Thanks, Alexamaier1614 days agoNew Member8Views0likes1CommentGoToWebinar and Hubspot
Hi! I'm using Hubspot for webinar registration forms. Where can I find the URL to each webinar, and participant, to send in confirmation emails and reminder emails? This worked very well in our previous platform Act-On. Can someone tell me the best way to do this in Hubspot?JoakimEkblad4 days agoNew Member13Views0likes1CommentApproving registrant via GoToWebinar API
Hi, I'm trying to approve a registration via The GoToWebinar REST API, but there's no way to update a registration listed in the documentation here https://developer.goto.com/GoToWebinarV2#operation/createRegistrant. Do I need to delete the original registration and recreate the registrant to approve the registration or is there another way of doing this?Terrasolid-team4 days agoNew Member9Views0likes3CommentsResolved: Issues with confirmation email sent for Recorded Session
The confirmation email sent to attendees for a recorded sessions has two bullets, on is incorrect and one is confusing. The first bullet says: "Joining from the browser is not available for this session." Per your website, and a phone call with support, this is incorrect. A browser is the preferred method of access. The second bullet says, "If you'd like to join via mobile app instead,download our free GoTo mobile app and use the webinar ID above to join." But there is no Webinar ID on the entire email. I called GTW support and they confirmed there is no webinar ID for recorded webinars. Please update this email confirmation for recorded sessions. I fielded 22 emails on Tuesday night with confusion based on these two bullets.SolvedKelliS8 days agoNew Member104Views0likes8CommentsPlease have the new survey asking about gotowebinar quality survey removed
Theres a new survey popping up at the end of all my webinar asking about the quality of the service. This is creating alot of confusion with my candidate viewers since they already have to fill out mine as well. This is also reducing the number of my responses since my viewers are unsure which to fill out and also ads alot of time for them having to fill out now 2 lengthy surveys.Please have this survey removed from all my active webinars and any future ones created. I need this removed as soon as possible as its causing delays in my business.Solvedtanyapereyra2 days agoActive Contributor533Views0likes28CommentsAdd the Question tags to the Q&A report
In a webinar, we're able to tag questions as answered, follow-up, etc. However, these tags are not reported in the Q&A report which makes it kind of pointless to mark them as follow-up since we can't see which ones to follow up on later. I'd like to request a column be added to the report that shows the tags.Solvedcblackelite9 days agoActive Contributor30Views0likes4CommentsGoToWebinar Registration Data Not Syncing with CRM Integration
Hi Community, I’m using GoToWebinar and have integrated it with my CRM to automatically sync registration data. While the integration initially worked, I’ve recently noticed that some registrant details are not being pushed to the CRM. Only a portion of the data appears, and it’s inconsistent across multiple webinars. Here’s what I’ve checked so far: Verified that the integration is active and the API keys are correctly configured. Ensured that all mandatory fields in both GoToWebinar and the CRM are properly mapped. Reviewed the logs, but I don’t see any specific error messages indicating why the data isn’t syncing. Could this be related to recent changes in webinar templates or CRM updates? Is there a way to manually re-sync missing data or check for API rate limits? On a related note, when dealing with post-webinar editing tasks, I’ve found tools like CapCut to be incredibly useful for creating polished recap videos. Furthermore, if you are into capcut video editing then you must know that capprocutapk is providing mod version of the capcut app. if you’re sharing webinar highlights on social media, CapCut’s editing features, such as trimming and transitions, make it easy to create engaging content. Any insights on troubleshooting CRM integration issues would be greatly appreciated! Thanks in advance!deenn9 days agoNew Member41Views0likes1CommentSupport desk not replying at all
I am trying since a couple of weeks to reach the support desk concerning the change in our Gotowebinar and gotomeeting subscription but no one is reponding at all. And we can't change anything to our subscription in the portal eventhough I am the administrator for our company. Can you please explain why no one is responsing?jdewolf10 days agoNew Member24Views0likes1Comment