Recent Discussions
Ongoing Issue with Time Zone Error in GoToWebinar Email Reminders
Subject: Ongoing Issue with Time Zone Error in GoToWebinar Email Reminders I’m reaching out to address an ongoing issue with the time zone in calendar events added through the email reminders sent by your platform. Summary of the issue: Problem Description: Our customers have reported that when they add events to Google Calendar via the email reminders sent by GoToWebinar, the time zone is incorrectly set. It’s being changed to a completely different time zone, even though the correct time zone is set in Google Calendar. Where the issue occurs: The problem only occurs when the calendar event is added through the reminder email from GoToWebinar. If we manually add the event directly through the registration form on the GoToWebinar platform, the time zone is correctly set, and there are no issues. Why this is an issue: The issue appears to be tied to the email reminder feature in GoToWebinar. This is not a problem with Google Calendar itself, as everything works perfectly when the event is added manually via the GoToWebinar form. Customer Impact: Customers who receive the email reminders from GoToWebinar are experiencing this problem, leading to confusion and frustration, as their calendar events are being incorrectly scheduled. We have verified multiple times that the time zone settings are correct in Google Calendar and have ensured that all customers who reported the issue are using the correct settings. Our Request: We believe that the root cause of this problem lies in the integration between GoToWebinar’s email reminder system and Google Calendar. Since this issue is directly related to how your platform is sending the calendar invites, we kindly ask that your team investigate this further and work on resolving it. Frustration and Ongoing Delay: We have been trying to resolve this issue for over two months now, and, unfortunately, the responses we’ve received have either ignored the issue or repeated the same response. The answer we consistently get is that the problem lies with Google Calendar’s time zone settings, which we have already confirmed are correctly configured. Despite explaining this multiple times, we continue to be directed back to Google and asked to verify something that we’ve already ruled out. It’s frustrating to keep repeating ourselves without seeing any meaningful progress or resolution. Additionally, we’re being asked to pass the responsibility onto our clients to reach out to Google for an issue that originates from your platform. This continuous back-and-forth without a solution is not only wasting our time but also our customers' time, and it's clear that the responsibility lies on your side to fix the integration. Thank you for your attention to this matter. We expect a prompt and actionable response to resolve this issue as soon as possible. Best regards.
Theme Change in new GoToWebinar
I am currently having issues with the dark background. Talked to customer support and their currently isn't a fix for this. The issue is currently in one of the monthly meetings for people with disabilities, a few individuals are having issues with the black theme with white lettering. Is there any work toward having the normal white background with black lettering with the new webinar format? Does anyone have a fix for this?
Captions embedded in recorded webinars
Sorry if this is a redundant question. I did see some other post regarding close captions, or captions in general but nothing related to my concerns. When in a Webinar there is the option now for live caption, which works great! Most of our webinars are recorded . I notice that after the recording is ready you can see the transcript but that is it. Unless I am missing something is there a way to add the captions to the video after. When i replayed the video I did not see any captions. This would not be helpful for someone who needs captions and would watch the video at a later time. Is this something that you guys are working on or are you guys only offering live captions during the webinar? ThanksGoToWebinar re-authentication in Classic Experience (Feb 2025)
We’ve implemented a security fix that may require some GTW v10 users to reauthenticate when performing certain actions. What does this mean: You might have to re-authenticate in certain scenarios, such as: Updating materials or polls during a session. Accessing recordings after a session. If you are using multi-factor authentication it may become necessary to perform all steps of this re-authentication. If you do not re-authenticate as required, you will not be able to perform the intended task or access your recordings after a session directly. How to Bypass Re-authentication: For a smoother, uninterrupted experience, we encourage you to switch to our new experience, which eliminates the need for re-authentication. The all-new GoTo Webinar offers unparalleled flexibility, ensuring a seamless and interactive experience for all attendees. It’s more than just a new experience. You’ll get the latest features like: Flexible joining options for attendees: Attendees can join GoTo Webinar from any device: desktop app, web browser, or mobile. Breakout rooms for smaller groups: Facilitate brainstorming, workshopping, or collaboration. Enhanced accessibility and engagement: Improve experience with real-time closed captions, virtual hand raises, and emoji reactions. Streamlined Q&A management: Simplify moderation with search, tags, and pre-written responses for Q&A. Before your start your first webinar session, make sure you, your presenters, and your attendees are prepared. Check out and share these recommended training materials for the new GoTo Webinar. Organizer Guide: Our comprehensive organizer training guide will help you master the skills for success. View the guide -> Organizer Overview Video: Watch a concise overview video showcasing the enhanced features of the new GoTo Webinar. Watch now Training Course: This on-demand course covers how to schedule, host, and engage your audience. Register now Attendee Guide: Share with your attendees to help them prepare for and get the most out of your upcoming session. View the guide Download the app → We appreciate your understanding as we work to enhance security.
