Recent Discussions
Thumbnail icons appear to live event
I have had now on three latest live cast events suddenly appearing thumbnail icons, thumb up and thumb down. We have ticked reactions off form event settings, so the viewers donĀ“t even have the ability to press any buttons to give reactions. What could affect these very irritating actions. We had to cancel our GoToWebinar usage now in eight countries because of these negative appearing thumbnail animations and maybe change the platform if issue is not solved.LaaPete19 hours agoNew Member8Views0likes1CommentPolls & Q&A graphs not showing on Analytics overview
At Analytics overview page, when selected a webinar session, only graphs of attendance and registrations visible at overview page. What happened to results of polls, Q&A graphs that I can see previously? The current filters only has two - attendance and registration. Can someone offer a solution?Gradiant4 days agoNew Member14Views0likes1CommentCannot send follow up email
I am trying to send a follow up email for a webinar. I sent one for the attendees and I am trying to send on for those that were absent and I can't. It is greyed out. It is well within the 6 week window, in fact, older webinars, I can send follow up emails. If it matters, I did send one earlier to both attendees and absent and I need to send another.wsgs5 days agoNew Member21Views0likes2CommentsApproving registrant via GoToWebinar API
Hi, I'm trying to approve a registration via The GoToWebinar REST API, but there's no way to update a registration listed in the documentation here https://developer.goto.com/GoToWebinarV2#operation/createRegistrant. Do I need to delete the original registration and recreate the registrant to approve the registration or is there another way of doing this?Terrasolid-team10 days agoVisitor47Views0likes7CommentsIs there way to upload Polls?
I use a lot of polls in my webinars. I have searched but have not encountered a way to upload polls. Currently, I have a PowerPoint file with all my polls and have to copy / paste, copy / paste, copy / paste for about 20 minutes every time I give this webinar. It is a webinar that occurs over four evenings so every night I repeat the process all over again. It is a huge waste of time. Is there an easier way? I was thinking a csv template or an xlsx template that could be uploaded would be much easier.Flexivty11 days agoNew Member11Views0likes1CommentPolls not showing on recorded video of GoTo App Webinar
I agree that this is an important issue to resolve. Very rarely am I, as the organizer, presenting the slides myself. My client is doing that. And we use polling questions a lot. Therefore, they are not captured in the recording and this is not good because a good number of our registrants are watching the recording afterwards, and it lessens the experience for them. The presenters discuss the results in real time and that discussion is confusing for people watching the recording afterwards. This was not an issue in the previous version of the webinar platform. Please fix as soon as you can! Thanks!Solvedgschmitt9 days agoActive Contributor721Views0likes9CommentsBilling Portal
I have tried to access the billing portal today but it keeps showing the following. I tried to contact support but it doesn't show any email/chat options. It says "Error ACCESS DENIED. Please click here to logout and try again." Any one knows something about it?Kport18 days agoNew Contributor249Views0likes14CommentsOption to change Thumbnail when sharing a webinar recording
Currently there is no option to create/change the static thumbnail of a webinar recording. In a recent recording that we shared with our audience, post webinar, the thumbnail displayed one of our presenters with their eyes closed, and we had no way of changing this. The year is 2024. The technology/option to change a thumbnail on a hosted video has been around for the last 10, if not 15, years. Thank you.Lonsec19 days agoNew Member21Views0likes1CommentConfiguration of a Survey
Hi all, I wonder whether it is possible to configure a survey as followed: Multiple choice answers where the last answer is "Others" and one can enter an individual text When the result of a survery is displayed it only the percentage numbers should be shown, not also the absolut numbers. Is one (or maybe both) of these possible? Thanks, AlexSolvedamaier16119 days agoNew Member10Views0likes1Comment