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Problem with webinars with more than 2,000 participants
Does anyone else have a similar problem? With the new system, webinars with more than 2,000 participants do not work. Everything freezes, nothing can be shared, the audience cannot see the presentation/hear/see the cameras. Support is not helping and says it's my internet connection. The problem only appeared with the new system.
Customer Control
Will Webinar or other GoTo products allow me to have customers provide e-signatures to documents I show them if I give them control of the mouse? If they do this, will the signature record link the customer's signature to my IP address or theirs? My business requires the IP to display the location of the person who signed forms.
Camera Disabled
We had a large group for new hire orientation and our cameras were disabled. We received an error message on the new platform so we switched to the old platform and didn't even have the camera option - none of us. Has this ever happened to you before? How can we avoid this because this was not the best first impression for our new employees.
GotoWebinar Video Library - Deleted Videos
We have been using the product for a very long time. When we enter our account it says "we have experienced a breakdown" and all of a sudden all videos have been deleted and and then screen auto-refreshes. We have been trying to get in touch with support without any success.
Watch time on the dashboard
What does the watch time for each viewers of an individual video on GoToStage channels mean when the number of watch count of a viewer is 2 or more? If I watch a 100-minute video to the end once and then only watch the first half one more time later, is the watch time on the analytics 100% or around 50%? Also, if I watch it again even for a second, will the last watched date be updated?
