Recent Discussions
Panelist could access - now cannot
Hello GoTo Community, To avoid technical issues during live webinars, we schedule a "tech trial" with panelists beforehand to ensure they can access the platform, share their screens, and use their audio/video without problems. Issue Timeline: Feb 10: We held a tech trial, but the panelists could not access GoTo. To their credit, they researched the issue and suggested using the "new" version of GoTo instead of the "classic" version. Feb 21: We switched to the new version and conducted another tech trial. This time, everything worked perfectly—panelists could access the platform, turn on their cameras and microphones, and share their screens without issues. Mar 7: We scheduled a meeting to discuss the webinar running order. The panelists, proactively, suggested using GoTo again to double-check the tech. However, despite everything working fine during the previous trial, they could not access the platform—encountering the same issue from Feb 10. On both Feb 10 and Mar 7 the panelist was met with the same error message stating: "COULD NOT JOIN SESSION – An unknown error has occurred." Request for Help: As far as I can tell, nothing has changed on our side, so I’m unsure why the issue has resurfaced. were met with the same issue they encountered during the first tech trial Has anyone else experienced this? Any suggestions on possible fixes? Thanks in advance!
Registration process leads to recording
Hi Colleague was trying to register to the webinar planned in more than a week from now. He went thru the registration form, after clicking register, instead of registration confirmation page he was directed to the recording of the webinar from the last year. The registration did not happened, as the colleague was not on the registrants list. When he repeated the process, it went well, confirmation page was shown, he was on the registration list. I was not able to reproduce the issue, my other colleague as well. I had already twice information, that something is not working correctly with the registration process, however for different event. Therefore I have the question: - have any of the community members experienced problems with registration not working correctly? - have any of the community members experienced situation, in which the registration leads to the recording? - what can be done to avoid mentioned situations? Best Regards Darek
Simulated Live Scrubbing Flaw
Users with MacBook Pro computers with the touch bar are allowed to FF, REW and PAUSE etc. using the scrub bar for simulated live webinars. This defeats the purpose of the feature. Also, it would be nice to have the ability to change the place holder picture on the simulated live webinars.
Cannot access payment method as super admin and no support for Malaysia phone number
Hi, I have 2 items here and hopefully someone from GoToWebinar can answer this. 1. I am trying to change my card and it seems that the system asking me to update in the admin center. When I navigate to the admin center, i could not see any payment method option or card icon as per user the user guide documentation. Plus, it mention that i have no access. I am the super admin: 2. Since i have this issue no 1. I am trying to raise a support ticket and as usual, we need to fill in form. I am surprised that there is no option for Malaysia. Plus, it is so frustrating that we cannot reach the support via email. With this how am i going to reach out to support regarding the payment method issue. Hopefully someone from GoToWebinar can respond to this issue.
Add more languages as default language
In GoToWebinar we have only the possibility to select 9 languages. This list is far to small. Can you add more languages, example Swedish, as a default language? All our communication is in local language, example Swedish and it is confusing for our attendees that the registrations and e-mails are all in English. For me it is also fine if we have the ability to translate default text ourselves.
Attendees having a lot of issues receiving their confirmation email including their login link
We have always had an issue with attendees who register who just never receive their login link/confirmation email. We always tell them to check their spam/junk/social/promotional folders in the email inbox. But recently we have reports of many more. This has caused frustration for the attendee as well as our team who then has to reply to emails saying that they never received their login links. Is there anyone who can provide helpful tips/tricks on how to improve this? thanks in advanceAdmin Portal does not work in Microsoft Edge
Is anyone else experiencing issues trying to use/access the Admin Portal with the Edge browser? The error message says "the service ticket validation failed". I have been using GoToWebinar with Edge for 5 years with no issues. Technical Support told me to use Chrome (which does work) and told me to post here. He has no intention of escalating the issue for it to be fixed - which I find shocking. Thank you!
