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gschmitt's avatar
gschmitt
Active Contributor
9 months ago
Solved

Polls not showing on recorded video of GoTo App Webinar

I agree that this is an important issue to resolve. Very rarely am I, as the organizer, presenting the slides myself. My client is doing that. And we use polling questions a lot. Therefore, they are not captured in the recording and this is not good because a good number of our registrants are watching the recording afterwards, and it lessens the experience for them.  The presenters discuss the results in real time and that discussion is confusing for people watching the recording afterwards. 

This was not an issue in the previous version of the webinar platform. Please fix as soon as you can! Thanks!

  • KateG's avatar
    KateG
    2 months ago

    Hi LindaMDP , 

    Polls in recordings are tentatively scheduled to be released in the first half of next year. 

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  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    LindaMDP My apologies, but I don't have a timeline to share. I will share your need with the team. 

  • LindaMDP's avatar
    LindaMDP
    New Contributor
    2 months ago

    Thanks for the update, but does that mean it could be as early as January or as far out as June? We really want to use the new look GTW, but we can't because of the poll problem!

  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    Hi LindaMDP , 

    Polls in recordings are tentatively scheduled to be released in the first half of next year. 

  • LindaMDP's avatar
    LindaMDP
    New Contributor
    2 months ago

    Hi

    Any update on the polls situation in the new GTW version?

  • KateG's avatar
    KateG
    GoTo Manager
    6 months ago

    Hi LindaMDP, 

     

    I don't have an update yet, but the team is aware this needs to be updated. We are currently sharing feedback on the new experience internally and have stressed the need for polls to be in the recording. 


    Please keep an eye on the thread, we will update when we learn more. 

  • LindaMDP's avatar
    LindaMDP
    New Contributor
    6 months ago

    Is there any update on the issue of  polls not showing up in the recording in the new GoTo app? We want to change over to the new look, but can't until this issue is fixed. 

  • GlennD's avatar
    GlennD
    GoTo Manager
    8 months ago

    I've broken this out into it's own discussion as it relates to the new GoTo App experience, not Classic GoTo Webinar. 

     

    I currently do not have a time line for when this will be addressed, but I am checking with the team.

     

  • gschmitt's avatar
    gschmitt
    Active Contributor
    8 months ago

    Not sure why this is such a hard problem to fix. This feature worked fine in the original version. It is taking an excessive amount of time to address this issue.

  • SteveRAB's avatar
    SteveRAB
    Active Contributor
    8 months ago
    Spoiler
    I have brought this problem up with customer care and was told something different. I was told the polls are not recorded weather you are organiser/owner/the one who started the webinar or not and they hope they can add this feature in the future.

    I have tested this multiple times in test scenarios.