We have been using the product for a very long time. When we enter our account it says "we have experienced a breakdown" and all of a sudden all videos have been deleted and and then screen auto-refreshes. We have been trying to get in touch with support without any success.
Thank you for your reply KateG
Could you please offer more details as to the means of contact? There has been a change in management in our institution so we want to make sure we don't miss any e-mail or phone call from your team. Thank you in advanced.
Hi KateG,
Thank you for your reply.
Hi broker_user
Welcome to the Community.
This may be related to the account expiration in January. I have opened a case for you, someone from our team will contact you soon.
