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broker_user's avatar
broker_user
Visitor
3 months ago

GotoWebinar Video Library - Deleted Videos

We have been using the product for a very long time. When we enter our account it says "we have experienced a breakdown" and all of a sudden all videos have been deleted and  and then screen auto-refreshes. We have been trying to get in touch with support without any success. 

3 Replies

  • broker_user's avatar
    broker_user
    Visitor
    3 months ago

    Thank you for your reply KateG​ 

    Could you please offer more details as to the means of contact? There has been a change in management in our institution so we want to make sure we don't miss any e-mail or phone call from your team. Thank you in advanced.

  • KateG's avatar
    KateG
    GoTo Manager
    3 months ago

    Hi broker_user 

    Welcome to the Community. 

    This may be related to the account expiration in January. I have opened a case for you, someone from our team will contact you soon.