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Make Discount Code Apply Button More Obvious
The Webinar Registration page was recently changed so that after entering a discount code, the registrant would click on a reasonably obvious "Apply" button. It might even have said "Apply Discount". It is now a fairly subtle "+" button in the discount code field. Within a few days of publicizing a webinar that linked to the new page we had two customers entering the discount code (which would have allowed them to register for $0), decide that the page was expecting their credit card information to proceed (as the register button was not enabled), and click on the "Pay $150 to Register" button assuming that the discount code would change the amount to $0 and they wouldn't have to pay. Not a clever move, I agree, but that's what they figured they needed to do. We refunded their money, but that costs us money as Stripe doesn't refund us their fee. The "+" button is too subtle so invites this sort of error. Please make it something much more obvious. The web page already describes all the fields in English and uses text on the "Pay 150 USD and Register" button, so why not keep the button using English "Apply Discount Code", enabling it when text is entered in the field? Thanks.SolvedBiteFX_Doug27 days agoNew Contributor58Views0likes5Comments
Elena_27 days agoNew Contributor57Views0likes3Comments
MagicBibi2 months agoNew Member70Views0likes2Comments
webinarfbk2 months agoActive Contributor40Views0likes1Comment
Switching between the Classic Experience vs New Experience
Some months ago we "upgraded" from "classic" experience to the "new" experience. Inexplicably now when hosting webinars it has reverted to the "classic" Have explored account settings to seek to toggle from classic to new but cannot find this function?SolvedFTAlliance2 months agoActive Contributor87Views0likes2CommentsGlitch with recording editing
Hi, is there a problem with the recording editing today (11/09/25)? I am trying to edit a webinar recording from yesterday (10/09/25). When I close the preview window (having checked my edits) so that I can save my edits the screen goes totally blank. When I refresh my screen I am returned to the original unedited recording so all of the editing is lost - v frustrating. This has happened 3 times so far today. I've logged out and back in. I've tried at different time points. If you can let me know when the system is back to working as normal, that would be great. BW NikkiSolvedNikkiO13 months agoActive Contributor89Views0likes3CommentsAbility to amend a registered attendees name - spelling error
We have an upcoming webinar, and an attendee has accidentally mispelled their name as part of their registration. Is there any way to rectify this prior to the webinar running and/or post webinar for the certificate?SolvedYolande_T3 months agoNew Contributor43Views0likes2CommentsCan't access the GTW dashboard
I’m trying to access https://dashboard.gotowebinar.com, but I keep getting redirected to https://myaccount.goto.com/products, which only shows a blank page. I've tried multiple browsers and devices, including U.S. and EU VPNs (I'm not based in US), but nothing worksSolvedSergeD4 months agoNew Member300Views0likes3CommentsAudio problem in video in presenters PowerPoint presentation
Hi! My presenter in my last webinar played a short video embedded in her PowerPoint presentation, but although the mp4 video itself was good quality, we couldn't hear the audio. It was muffled and inaudible in places. Unfortunately she added the video at the last minute, so I wasn't made aware during our Technical/practice run. The video plays perfectly in the stand alone PowerPoint, and I've also played the video separately in a test webinar and it is good. She says it works perfectly in Teams and Zoom. We are still using the Classic GTW. Have you any advice/suggestions? Thanks!SolvedLindaMDP4 months agoActive Contributor80Views0likes2Comments
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