Forum Discussion

LindaMDP's avatar
LindaMDP
Active Contributor
25 days ago
Solved

Audio problem in video in presenters PowerPoint presentation

Hi!

My presenter in my last webinar played a short video embedded in her PowerPoint presentation, but although the mp4 video itself was good quality, we couldn't hear the audio. It was muffled and inaudible in places. Unfortunately she added the video at the last minute, so I wasn't made aware during our Technical/practice run. The video plays perfectly in the stand alone PowerPoint, and I've also played the video separately in a test webinar and it is good. She says it works perfectly in Teams and Zoom. We are still using the Classic GTW. Have you any advice/suggestions?

Thanks!

  • Hi LindaMDP​

    Nice to see you. Thanks for the details in your post.  

    With Classic GoTo Webinar, computer audio isn’t shared directly—participants hear only what the presenter’s microphone picks up from the speakers. To improve this, we introduced the “share video” feature, so you can upload videos in advance and share them with your audience for the best quality.

    If you’re using the new GoTo Webinar experience in the GoTo app, you have the option to share computer audio directly. Just check the “Share computer audio” box when you’re selecting what to share from the screen sharing menu.

    Let us know if you have any more questions or need further assistance!

2 Replies

  • LindaMDP's avatar
    LindaMDP
    Active Contributor
    25 days ago

    Thank you for the prompt response. :)

    I regularly use the "share video" feature, so I will persuade the client to go down this path until we are able to switch to the new look GTW.

  • KateG's avatar
    KateG
    GoTo Manager
    25 days ago

    Hi LindaMDP​

    Nice to see you. Thanks for the details in your post.  

    With Classic GoTo Webinar, computer audio isn’t shared directly—participants hear only what the presenter’s microphone picks up from the speakers. To improve this, we introduced the “share video” feature, so you can upload videos in advance and share them with your audience for the best quality.

    If you’re using the new GoTo Webinar experience in the GoTo app, you have the option to share computer audio directly. Just check the “Share computer audio” box when you’re selecting what to share from the screen sharing menu.

    Let us know if you have any more questions or need further assistance!