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Paul-AH's avatar
Paul-AH
Active Contributor
2 months ago

Ipad panelist webcast troubleshooting

Hello,

I recently contacted Support to run connection tests for joining a webinar as a panelist using an iPad. After multiple exchanges (and I want to thank the team for their time and assistance), it appears that it is no longer possible to join a webinar as a panelist from an iPad.

I have tested this behavior with both older and newer versions of the GoTo app, and the result is always the same. When a panelist clicks their dedicated “pjoin” link on an iPad (e.g. global.gotowebinar.com/pjoin/8614195767409685077/XXXXXXX), the GoTo app automatically opens and prompts them to enter their name and email address — exactly as if they were a regular attendee. This does not happen on Windows or macOS, where the same link correctly grants panelist access.

We host several webinars each month for years, and in the past we relied on iPads as a workaround for clients whose security policies block the GoTo desktop application. Losing this capability is therefore a significant operational issue for us.

I am very surprised that panelist access from iPad is apparently no longer supported.

Could you please explain the reason for this change?

Thank you,

Paul-Antoine

4 Replies

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  • GlennD's avatar
    GlennD
    GoTo Manager
    25 days ago

    Hi Paul-AH, it is planned for the mobile app, but I do not have an ETA at this time.  

  • Paul-AH's avatar
    Paul-AH
    Active Contributor
    26 days ago

    Hi GlennD​,

    Is the team gave you an answer regarding panelist using an iPad yet ?

    Kind regards,

    PA

  • Paul-AH's avatar
    Paul-AH
    Active Contributor
    2 months ago

    Thank you for answering GlennD, I look forward to a response, which I hope will be positive 😉🤞.

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 months ago

    Hi Paul-AH, welcome to the community.

     

    I apologize for the frustration. While this is currently not supported in the new GoTo App experience, I believe we plan to add it in 2026. I have reached out to the team for confirmation.