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dcappert's avatar
dcappert
New Member
22 days ago

Impressions on the New GTW Experience

We've held two webinars now using the "New Experience" and have some feedback about it. We tried to stay with the classic interface, but we "ran out of road" on 12-16-25 when the classic interface was deprecated. 

First, the good. For panelists. the new experience makes it easier for them to find the right screen right away when making presenter transitions. This is a definite improvement. 

Now, the not-so-good. We often hold events with more than 1k attendees and the new questions pane makes it difficult for us to interact with our users.  Since the overall display area has been reduced compared to the classic interface and the font is larger, we have to do a lot of scrolling to stay on top of comments and questions. When responding, it pops a question into its own reply window making management clunky. When deleting a question, it now displays a confirm dialog adding countless extra mouse clicks when managing the questions pane. We also found that unless you click exactly in the center of the trash can, the interface doesn't respond.  With the classic design, we could manage the questions pane much more efficiently, deleting on the fly and responding with full command of the questions pane. Maybe we just couldn't find it in the new experience, but the "paste recent answer" option seems to have disappeared with just a few canned responses now available.

There are some other things that seem to a be a step backward: Why does the raise hand function come on by default, even if turned it off for a previous session? You used to be able to see the number of attendees at a glance, but this doesn't seem available in the "People" options. Lastly, why does the name of the webinar no longer appear in the controls, replaced by the webinar ID?

Perhaps there are revisions coming to overcome some of the above. All we know is managing last night's session with more than 1,500 attendees seemed a lot more tedious than when using the classic interface.

     

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  • KateG's avatar
    KateG
    GoTo Manager
    20 days ago

    Hi dcappert​ Welcome to the Community and thanks for sharing your feedback on the new GTW experience. I've shared it with the product team. They have a few questions/comments on the 'not so good feedback.'

    1. You can use the pop-out (flexible layout) mode and then resize the pane, see screenshot #1 below. Have you tried this and does it help? 
    2. The larger font size was introduce to meet accessibility guidelines. We have heard this feedback from others, I don't have a fix yet, but will keep the Community updated on improvements. 
    3.  Responding to a question opens a separate reply window, this was added based on research and customer feedback over the years, threading was the overwhelmingly preferred design.
    4. The extra pop-up was introduced to avoid accidental deletion of questions. 
    5. We can not replicate this issue with having to click the trash can in the center. What type of device were you using? Did the whole team have the issue?
    6. The "paste recent answer" function is missing, Recent answers sent to all will appear in the pre-written response drop down.
    7. "Raise hand" function comes on by default, even when turned off in earlier sessions- the team is reviewing, may be a bug. 
    8. Number of people is available next to the people panel icon, see screenshot # 2.
    9. Can you share where you see the webinar ID instead of the Webinar Name?
    10. I believe I addressed all the points on what is harder with the question page, if I'm missing something let me know. 

     

    Screenshot #1

     

     

    Screenshot #2