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NikkiO1's avatar
NikkiO1
Active Contributor
2 months ago
Solved

Glitch with recording editing

Hi,

is there a problem with the recording editing today (11/09/25)?

I am trying to edit a webinar recording from yesterday (10/09/25). When I close the preview window (having checked my edits) so that I can save my edits the screen goes totally blank. When I refresh my screen I am returned to the original unedited recording so all of the editing is lost - v frustrating. This has happened 3 times so far today. I've logged out and back in. I've tried at different time points.

If you can let me know when the system is back to working as normal, that would be great.

BW

Nikki

  • KateG's avatar
    KateG
    2 months ago

    NikkiO1​ Hi there, 

    Update: This Issue is now resolved 

    ______________________________________________________________________________________________________________

    I don't have a timeline yet, but it is being reviewed internally. I will update the thread as soon as I hear more. Thank you for your patience and follow-up. 

     

3 Replies

  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    NikkiO1​ Hi there, 

    Update: This Issue is now resolved 

    ______________________________________________________________________________________________________________

    I don't have a timeline yet, but it is being reviewed internally. I will update the thread as soon as I hear more. Thank you for your patience and follow-up. 

     

  • NikkiO1's avatar
    NikkiO1
    Active Contributor
    2 months ago

    Have you a timescale for this issue to be fixed? This is now urgent for us and I doubt we'll be the only ones unable to edit....

  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    Hi NikkiO1​ thanks for stopping in! 

    Thank you for reaching out and providing these details. Sorry for the frustration you’re experiencing with the editing feature today.

    There does appear to be an issue with the preview function not saving edits as expected. Our team is aware of the problem and is actively working on a fix. I've added your report to the internal ticket. 

    As a workaround, if you are confident in your edits, you can save changes without using the preview button. In this case, you may want to consider downloading the original video before making edits, just in case you need to revert.

    I will update this thread once there is a fix. Thank you for your patience!