Forum Discussion

MagicBibi's avatar
MagicBibi
New Member
2 months ago
Solved

Problem with iOS with screenshare

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  • KateG's avatar
    KateG
    2 months ago

    MagicBibi​

    I got word that there was an issue with iOS Screen Share on 10/3- Attendees using the GoTo app on iOS experienced an issue where the screen share remains stuck on the initial shared screen. The shared content does not update when the organizer starts screen sharing from the web. 

    The team identified the issue and it should now be resolved. Thanks for your report and I apologize for the inconvenience. If you notice anything else, please let us know. 

     

2 Replies

  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    MagicBibi​

    I got word that there was an issue with iOS Screen Share on 10/3- Attendees using the GoTo app on iOS experienced an issue where the screen share remains stuck on the initial shared screen. The shared content does not update when the organizer starts screen sharing from the web. 

    The team identified the issue and it should now be resolved. Thanks for your report and I apologize for the inconvenience. If you notice anything else, please let us know. 

     

  • KateG's avatar
    KateG
    GoTo Manager
    2 months ago

    Hi MagicBibi​ 

    Welcome to the Community. Can you provide a bit more information on what is happening? 

    • What specific problem are you experiencing with screenshare on iOS (e.g., error messages, blank screen, inability to start screenshare)?
    • What version of iOS are you using?
    • Are you using an iphone or an ipad? 
    • Are you using the GoTo Webinar app or a web browser?
    • Does the issue occur with all devices or just a specific one?
    • Have you tried any troubleshooting steps so far?