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Ability to amend a registered attendees name - spelling error
We have an upcoming webinar, and an attendee has accidentally mispelled their name as part of their registration. Is there any way to rectify this prior to the webinar running and/or post webinar for the certificate?
Hi Yolande_T Welcome to the Community
There isn't a way to change the name of someone who has already registered. What you could do is register them again and cancel the original registration.
To do this:
- Sign in to your account at https://dashboard.gotowebinar.com.
- Find and open the desired session's Event Details page.
- From Registration, select Tracking> Total registrants
- Select Cancel Registratin to cancel the selected attendees registration
- Select the invite icon to open the registration page and register the customer with the correct name
You may want to let the attendee know, since they will get a cancelation email and a new registration email. See this help article for more information on managing registration.
2 Replies
Thank you, that's what we ended up going with
Hi Yolande_T Welcome to the Community
There isn't a way to change the name of someone who has already registered. What you could do is register them again and cancel the original registration.
To do this:
- Sign in to your account at https://dashboard.gotowebinar.com.
- Find and open the desired session's Event Details page.
- From Registration, select Tracking> Total registrants
- Select Cancel Registratin to cancel the selected attendees registration
- Select the invite icon to open the registration page and register the customer with the correct name
You may want to let the attendee know, since they will get a cancelation email and a new registration email. See this help article for more information on managing registration.
