Forum Discussion

SergeD's avatar
SergeD
New Member
4 months ago
Solved

Can't access the GTW dashboard

I’m trying to access https://dashboard.gotowebinar.com, but I keep getting redirected to https://myaccount.goto.com/products, which only shows a blank page.
I've tried multiple browsers and devices, including U.S. and EU VPNs (I'm not based in US), but nothing works

  • GlennD's avatar
    GlennD
    4 months ago

    Understood, thank you. It sounds like you are experiencing an issue that we experienced yesterday, but was considered resolved. Could you please call our toll-free support so they can investigate and gather browser log files for our engineering team? https://support.goto.com/webinar/contact 

3 Replies

  • GlennD's avatar
    GlennD
    GoTo Manager
    4 months ago

    Understood, thank you. It sounds like you are experiencing an issue that we experienced yesterday, but was considered resolved. Could you please call our toll-free support so they can investigate and gather browser log files for our engineering team? https://support.goto.com/webinar/contact 

  • SergeD's avatar
    SergeD
    New Member
    4 months ago

    Hi Glenn, thanks for getting back to me. First, I use a different email for GTW account. Second, it's not a problem with the login process - the login page itself redirects me and doesn't load. So I can't even enter my credentials to proceed to the dashboard.  Actually, at first, it showing the message "We're experiencing issues, check back later", then takes me to a blank page with URL "myaccount.goto.com/products". Tried different browsers, devices, wi-fi networks - to no avail. :( And my US-based teammate can access the dashboard with the same credentials without issue.

  • GlennD's avatar
    GlennD
    GoTo Manager
    4 months ago

    Hi SergeD, welcome to the community.

     

    I have reviewed your account support@xxxx.com and it currently has no product licenses assigned to it, so you will need to talk to the Admin on your account.