Recent Discussions
Reset not working 4.8 Build 1716
Hello, for two of our unattended sessions it is not possible to reset the connection so we are not able to connect. We have to call the customer and he must kill existing GoToAssist processes and restart the GoToAssist Windows service on the machine. After that we are able to connect again. It started with 1712 or 1716, but I'm not 100% sure. Is there any solution for this?gta4rs_user2 days agoNew Member17Views0likes3CommentsGotoassist - install Just hangs with client
Trying to install client - so we can do unattended support - I have tried to send installer (MSI) 24mb really ? Sent email with code, windows allowed download of file and said it was connected and user shared the screen and that is when it just hung -mlovejoyperf2 days agoNew Member3Views0likes1CommentFIPS-2 Compliance
Not sure if this is the right place for this but here it goes. I use Goto Assist remote control with great success, awesome product. We recently went through an audit by one of our state agencies, Department of Public Safety, we use it to run criminal history checks. One of the questions was if we accessed the computers remotely, which we answered yes. Since we answered yes they now want a copy of our/a FIPS-2 compliance certificate, which we do not have. Does Goto provide a copy of something? Is there a best practices that I can follow? Thanks in advance for any help.civ18726 days agoNew Member46Views0likes3CommentsClient window display issue with new 1712 Version on Macs
I've got an issue with the new version. When I connect (From my Mac) I only get a 1/4 of the screen, nothing makes it fill out the screen like it worked before the update. I have tried deleting the app and re-downloading and still remains the same, see below. Also the mouse tracking is way off, it is acting as if I'm utilizing the whole screen and not just the 1/4 corner.Solvedmarintech2 months agoActive Contributor170Views1like5CommentsSetup SSO - Users are not being synced to GoToAssist Portal
From the admin center: https://admin.logmeininc.com/ It took me to https://organization.logmeininc.com/ to setup and configure SSO with Azure. It's all setup, users are syncing etc. into that Portal. However, none of those users are showing up in the GoToAssist admin portal? https://admin.logmeininc.com/ We still have to create them manually. How to I force them to use SSO and not their personal chosen password?SolvedLDP-KStill3 months agoActive Contributor62Views0likes2CommentsInstallation failing - Can't create working folder
This is still for the go to resolve. would it be possible to get a script for the go to assist installer? unatteneded or not, i can't seem to get some of my computers to install. Same message with the "Can't create working folder"SolvedXander14 months agoActive Contributor992Views0likes8CommentsInitial install fails on Windows version 24H2
I'm trying to install the unattended client on a new Windows 11 Pro laptop, version 24H2, and getting the error message: "Can't create working folder." A similar post claims to have fixed the problem when reinstalling but doesn't address the initial install failure. Is there a workaround for this?MTWesley4 months agoActive Contributor72Views0likes0CommentsReset not working 1712
I have a couple of client machines that can often get stuck. Usually if a local user RDP connected and then rather than logoff they just close the session. On connection I am taken to the desktop login screen, after login I get restarting screen sharing and it would never get passed. The solution in the past was always: end session > Reset Connection > wait > Refresh > Connect again and then I would get logged in. This week after 1712 that is not working the desktop app always shows the machine is in a connected state, which it is not and I have tried the webconsole as well and even the option to Connect anyway and terminate their session does not work. Any ideas?Solvedpsol_user4 months agoActive Contributor129Views0likes6CommentsWhen Client is on Unattended- how can remote tech be forced to authenticate to client windows?
As above- it would be more secure, if when a remote user connects to an unattended session- if the remote windows would force authentication. is there a way?SolvedCoyotedgtl5 months agoNew Member54Views0likes1Comment