Recent Discussions
Issues downloading sessions
Is anyone else having issues with downloading session replays? I have been working with support for months now and getting nowhwere. I find it hard to believe this is unique to my account. Is there a daily limit? A per session limit? Usually, I can get a couple to prepare, but then start getting Error Preparing download. I have found no pattern on length of session, attended v. unattended, the client machine, etc. It is getting really frustrating that Goto is unable to resolve the issue.
Reset not working 4.8 Build 1716
Hello, for two of our unattended sessions it is not possible to reset the connection so we are not able to connect. We have to call the customer and he must kill existing GoToAssist processes and restart the GoToAssist Windows service on the machine. After that we are able to connect again. It started with 1712 or 1716, but I'm not 100% sure. Is there any solution for this?Client window display issue with new 1712 Version on Macs
I've got an issue with the new version. When I connect (From my Mac) I only get a 1/4 of the screen, nothing makes it fill out the screen like it worked before the update. I have tried deleting the app and re-downloading and still remains the same, see below. Also the mouse tracking is way off, it is acting as if I'm utilizing the whole screen and not just the 1/4 corner.GoToAssist Agent Vulnerabilities
Our Microsoft Defender Endpoint reported vulnerabilities in Openssl for the following GoToAssist agent files. I asked GoToAssist support but they don't have an estimated time frame of resolution. Should we find other remote tool? c:\program files\goto\gotoassist agent desktop console\libssl-3-x64.dll c:\program files\goto\gotoassist agent desktop console\libcrypto-3-x64.dll Associated CVEs (Severity): CVE-2023-2650 (High), CVE-2023-4807 (High), CVE-2023-0464 (Medium), CVE-2023-6129 (Medium), CVE-2023-2975 (Medium), CVE-2023-5363 (Medium).
