Recent Discussions
FIPS-2 Compliance
Not sure if this is the right place for this but here it goes. I use Goto Assist remote control with great success, awesome product. We recently went through an audit by one of our state agencies, Department of Public Safety, we use it to run criminal history checks. One of the questions was if we accessed the computers remotely, which we answered yes. Since we answered yes they now want a copy of our/a FIPS-2 compliance certificate, which we do not have. Does Goto provide a copy of something? Is there a best practices that I can follow? Thanks in advance for any help.
Initial install fails on Windows version 24H2
I'm trying to install the unattended client on a new Windows 11 Pro laptop, version 24H2, and getting the error message: "Can't create working folder." A similar post claims to have fixed the problem when reinstalling but doesn't address the initial install failure. Is there a workaround for this?
Client window display issue with new 1712 Version on Macs
I've got an issue with the new version. When I connect (From my Mac) I only get a 1/4 of the screen, nothing makes it fill out the screen like it worked before the update. I have tried deleting the app and re-downloading and still remains the same, see below. Also the mouse tracking is way off, it is acting as if I'm utilizing the whole screen and not just the 1/4 corner.
Mac Keyboard Mapping - Again
Hello: I mentioned this in another Mac thread, but I'll break it out into its own rather than polluting that thread: We had this issue back in 2016 - and it's come back (or never went away and, for some reason, I didn't come across it again): running a Mac-to-Mac G2A session, if I bring up a file server authentication dialogue, every key I type results in 'a' being entered. Likewise I cannot type anything into a 'Connect to Server...' window - no keyboard entry at all. I running G2A 4.3.0.1575 on macOS 10.13.3; most of my clients aren't running High Sierra. And I don't get this issue with TeamViewer. Please get this fixed ASAP - the Mac really does feel like a second-class citizen round here... Pants.
