Recent Discussions
Installation failing - Can't create working folder
This is still for the go to resolve. would it be possible to get a script for the go to assist installer? unatteneded or not, i can't seem to get some of my computers to install. Same message with the "Can't create working folder"SolvedXander15 days agoActive Contributor534Views0likes8CommentsInitial install fails on Windows version 24H2
I'm trying to install the unattended client on a new Windows 11 Pro laptop, version 24H2, and getting the error message: "Can't create working folder." A similar post claims to have fixed the problem when reinstalling but doesn't address the initial install failure. Is there a workaround for this?MTWesley5 days agoActive Contributor9Views0likes0CommentsReset not working 1712
I have a couple of client machines that can often get stuck. Usually if a local user RDP connected and then rather than logoff they just close the session. On connection I am taken to the desktop login screen, after login I get restarting screen sharing and it would never get passed. The solution in the past was always: end session > Reset Connection > wait > Refresh > Connect again and then I would get logged in. This week after 1712 that is not working the desktop app always shows the machine is in a connected state, which it is not and I have tried the webconsole as well and even the option to Connect anyway and terminate their session does not work. Any ideas?Solvedpsol_user14 days agoActive Contributor46Views0likes6CommentsWhen Client is on Unattended- how can remote tech be forced to authenticate to client windows?
As above- it would be more secure, if when a remote user connects to an unattended session- if the remote windows would force authentication. is there a way?Coyotedgtl27 days agoNew Member28Views0likes1CommentClient window display issue with new 1712 Version on Macs
I've got an issue with the new version. When I connect (From my Mac) I only get a 1/4 of the screen, nothing makes it fill out the screen like it worked before the update. I have tried deleting the app and re-downloading and still remains the same, see below. Also the mouse tracking is way off, it is acting as if I'm utilizing the whole screen and not just the 1/4 corner.marintech29 days agoActive Contributor95Views1like4CommentsMac Keyboard Mapping - Again
Hello: I mentioned this in another Mac thread, but I'll break it out into its own rather than polluting that thread: We had this issue back in 2016 - and it's come back (or never went away and, for some reason, I didn't come across it again): running a Mac-to-Mac G2A session, if I bring up a file server authentication dialogue, every key I type results in 'a' being entered. Likewise I cannot type anything into a 'Connect to Server...' window - no keyboard entry at all. I running G2A 4.3.0.1575 on macOS 10.13.3; most of my clients aren't running High Sierra. And I don't get this issue with TeamViewer. Please get this fixed ASAP - the Mac really does feel like a second-class citizen round here... Pants.MoisiePants2 months agoActive Contributor4.9KViews0likes16Comments- jmcdaniel14 months agoNew Member266Views0likes1Comment
GoToAssist Agent Vulnerabilities
Our Microsoft Defender Endpoint reported vulnerabilities in Openssl for the following GoToAssist agent files. I asked GoToAssist support but they don't have an estimated time frame of resolution. Should we find other remote tool? c:\program files\goto\gotoassist agent desktop console\libssl-3-x64.dll c:\program files\goto\gotoassist agent desktop console\libcrypto-3-x64.dll Associated CVEs (Severity):CVE-2023-2650 (High),CVE-2023-4807 (High),CVE-2023-0464 (Medium),CVE-2023-6129 (Medium),CVE-2023-2975 (Medium),CVE-2023-5363 (Medium).IBUS6 months agoActive Contributor1.7KViews0likes12CommentsUser unable to click on anything on the Host Comp...
Hi, I have a user that needs to have their permission switched on and off for security reasons. After sending them a link and connecting to LogMeIn they can access and use the computer as normal. Once the session is finished, I revoke their access by going to the removing their permission under the User Tab. The next day, when their session is due to start, I give them permission again, but when they log onto the comp, they can see, but cannot click/interact. Anyone have an answer to this? Driving me up the wall. I CANNOT leave them with permissions granted at all times due to security. I MUST be able to change their permissions daily. I have tried making sure they are logged out of LogMeIn server when I change permissions, to make sure their isn't an internal Permissions conflict, but the same thing happens. Thanks in advance for any help.LeProf836 months agoNew Member580Views0likes1Comment