Recent Discussions
Client window display issue with new 1712 Version on Macs
I've got an issue with the new version. When I connect (From my Mac) I only get a 1/4 of the screen, nothing makes it fill out the screen like it worked before the update. I have tried deleting the app and re-downloading and still remains the same, see below. Also the mouse tracking is way off, it is acting as if I'm utilizing the whole screen and not just the 1/4 corner.
Mac Keyboard Mapping - Again
Hello: I mentioned this in another Mac thread, but I'll break it out into its own rather than polluting that thread: We had this issue back in 2016 - and it's come back (or never went away and, for some reason, I didn't come across it again): running a Mac-to-Mac G2A session, if I bring up a file server authentication dialogue, every key I type results in 'a' being entered. Likewise I cannot type anything into a 'Connect to Server...' window - no keyboard entry at all. I running G2A 4.3.0.1575 on macOS 10.13.3; most of my clients aren't running High Sierra. And I don't get this issue with TeamViewer. Please get this fixed ASAP - the Mac really does feel like a second-class citizen round here... Pants.
GoToAssist Agent Vulnerabilities
Our Microsoft Defender Endpoint reported vulnerabilities in Openssl for the following GoToAssist agent files. I asked GoToAssist support but they don't have an estimated time frame of resolution. Should we find other remote tool? c:\program files\goto\gotoassist agent desktop console\libssl-3-x64.dll c:\program files\goto\gotoassist agent desktop console\libcrypto-3-x64.dll Associated CVEs (Severity):CVE-2023-2650 (High),CVE-2023-4807 (High),CVE-2023-0464 (Medium),CVE-2023-6129 (Medium),CVE-2023-2975 (Medium),CVE-2023-5363 (Medium).
User unable to click on anything on the Host Comp...
Hi, I have a user that needs to have their permission switched on and off for security reasons. After sending them a link and connecting to LogMeIn they can access and use the computer as normal. Once the session is finished, I revoke their access by going to the removing their permission under the User Tab. The next day, when their session is due to start, I give them permission again, but when they log onto the comp, they can see, but cannot click/interact. Anyone have an answer to this? Driving me up the wall. I CANNOT leave them with permissions granted at all times due to security. I MUST be able to change their permissions daily. I have tried making sure they are logged out of LogMeIn server when I change permissions, to make sure their isn't an internal Permissions conflict, but the same thing happens. Thanks in advance for any help.
Run as service is not working
Hi, I tried to activate the "Run as service" but it keeps on saying their is request on progress then it will say Failed to Run as service. As per user they don't see UAC to accept the Run as service. Is their a chance that I can cancel the previous request of Run as service? or How they can accept the Run as service if the UAC is not showing up in their laptop. Thank you
Remote support issues on new Dell computers
I just got a shipment of new Dell Latitude 7440 laptops. GTA v5 is basically useless on all of these laptops. Once connected the remote control is basically non responsive. I am not in the process of working on the 4th computer and all have the same issue. The computer is new out of the box with nothing installed other than the factory OS image. Anyone else having this issue?
