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marintech's avatar
marintech
Active Contributor
2 years ago
Solved

Client window display issue with new 1712 Version on Macs

I've got an issue with the new version. When I connect (From my Mac) I only get a 1/4 of the screen, nothing makes it fill out the screen like it worked before the update. I have tried deleting the app and re-downloading and still remains the same, see below. Also the mouse tracking is way off, it is acting as if I'm utilizing the whole screen and not just the 1/4 corner.

 

5 Replies

  • marintech's avatar
    marintech
    Active Contributor
    2 years ago

    Great! Thanks, the hiding the side bar does the trick. I can deal with that. FYI, I had already tried changing the zoom and that did not fix it.

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Thank you. We were able to recreate this issue and it has been noted. Hiding the session side bar, changing the view or zoom level corrects the issue for the rest of the session so you can see the screen normally.

    1712 includes a number of security focused updates and we have another release planned for later this year, so we will continue with this release and correct this issue in the next release. 

    (reply edited and updated 10/8/24 GlennD)