Recent Discussions
Reset not working 4.8 Build 1716
Hello, for two of our unattended sessions it is not possible to reset the connection so we are not able to connect. We have to call the customer and he must kill existing GoToAssist processes and restart the GoToAssist Windows service on the machine. After that we are able to connect again. It started with 1712 or 1716, but I'm not 100% sure. Is there any solution for this?
FIPS-2 Compliance
Not sure if this is the right place for this but here it goes. I use Goto Assist remote control with great success, awesome product. We recently went through an audit by one of our state agencies, Department of Public Safety, we use it to run criminal history checks. One of the questions was if we accessed the computers remotely, which we answered yes. Since we answered yes they now want a copy of our/a FIPS-2 compliance certificate, which we do not have. Does Goto provide a copy of something? Is there a best practices that I can follow? Thanks in advance for any help.
Initial install fails on Windows version 24H2
I'm trying to install the unattended client on a new Windows 11 Pro laptop, version 24H2, and getting the error message: "Can't create working folder." A similar post claims to have fixed the problem when reinstalling but doesn't address the initial install failure. Is there a workaround for this?
Client window display issue with new 1712 Version on Macs
I've got an issue with the new version. When I connect (From my Mac) I only get a 1/4 of the screen, nothing makes it fill out the screen like it worked before the update. I have tried deleting the app and re-downloading and still remains the same, see below. Also the mouse tracking is way off, it is acting as if I'm utilizing the whole screen and not just the 1/4 corner.
