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Unable to bulk delete devices in GTA V5
Hi team, I hope all is well! Please may we look to add the ability to delete devices in bulk in GTA V5, it was possible to select and delete multiple devices in V4 but we are unable to do so in V5, we have multiple offline devices we need to clean up, furthermore we can extend this option to bulk move, tag devices in device groups, this will make it easier to manage devices. Also may we look to add a filter option, it would be great to filter for offline devices only for example or version or labels etc. Let me know your thoughts, I think this would be great to have in GTA V5 to keep the device catalog accurate, clean and organised. Cheers, DeanSolvedIloski15 days agoNew Member28Views0likes1Comment
Setup SSO - Users are not being synced to GoToAssist Portal
From the admin center: https://admin.logmeininc.com/ It took me to https://organization.logmeininc.com/ to setup and configure SSO with Azure. It's all setup, users are syncing etc. into that Portal. However, none of those users are showing up in the GoToAssist admin portal? https://admin.logmeininc.com/ We still have to create them manually. How to I force them to use SSO and not their personal chosen password?SolvedLDP-KStill2 years agoActive Contributor125Views0likes2CommentsFIPS-2 Compliance
Not sure if this is the right place for this but here it goes. I use Goto Assist remote control with great success, awesome product. We recently went through an audit by one of our state agencies, Department of Public Safety, we use it to run criminal history checks. One of the questions was if we accessed the computers remotely, which we answered yes. Since we answered yes they now want a copy of our/a FIPS-2 compliance certificate, which we do not have. Does Goto provide a copy of something? Is there a best practices that I can follow? Thanks in advance for any help.Solvedciv1872 years agoNew Member172Views0likes4Comments
Reset not working 1712
I have a couple of client machines that can often get stuck. Usually if a local user RDP connected and then rather than logoff they just close the session. On connection I am taken to the desktop login screen, after login I get restarting screen sharing and it would never get passed. The solution in the past was always: end session > Reset Connection > wait > Refresh > Connect again and then I would get logged in. This week after 1712 that is not working the desktop app always shows the machine is in a connected state, which it is not and I have tried the webconsole as well and even the option to Connect anyway and terminate their session does not work. Any ideas?Solvedpsol_user2 years agoActive Contributor263Views0likes6Comments
When Client is on Unattended- how can remote tech be forced to authenticate to client windows?
As above- it would be more secure, if when a remote user connects to an unattended session- if the remote windows would force authentication. is there a way?SolvedCoyotedgtl2 years agoNew Member99Views0likes1CommentClient window display issue with new 1712 Version on Macs
I've got an issue with the new version. When I connect (From my Mac) I only get a 1/4 of the screen, nothing makes it fill out the screen like it worked before the update. I have tried deleting the app and re-downloading and still remains the same, see below. Also the mouse tracking is way off, it is acting as if I'm utilizing the whole screen and not just the 1/4 corner.Solvedmarintech2 years agoActive Contributor245Views1like5Comments
Installation failing - Can't create working folder
This is still for the go to resolve. would it be possible to get a script for the go to assist installer? unatteneded or not, i can't seem to get some of my computers to install. Same message with the "Can't create working folder"SolvedXander12 years agoActive Contributor2.7KViews0likes8CommentsGoToAssist Agent Vulnerabilities
Our Microsoft Defender Endpoint reported vulnerabilities in Openssl for the following GoToAssist agent files. I asked GoToAssist support but they don't have an estimated time frame of resolution. Should we find other remote tool? c:\program files\goto\gotoassist agent desktop console\libssl-3-x64.dll c:\program files\goto\gotoassist agent desktop console\libcrypto-3-x64.dll Associated CVEs (Severity): CVE-2023-2650 (High), CVE-2023-4807 (High), CVE-2023-0464 (Medium), CVE-2023-6129 (Medium), CVE-2023-2975 (Medium), CVE-2023-5363 (Medium).SolvedIBUS2 years agoActive Contributor2.2KViews0likes14CommentsGotoAssist V4 unattended installer removes itself
Hello, I'm currently experiencing major issues while trying to add V4 GotoAssist unattended client to our machines. The problem is that it keeps removing itself from the device list, and when I check on the PC, I notice that it forgets the Unattended access logins completely. I've attempted to manually create a support session and add the device to our group list, but I still encounter the same issue. After 20-30 minutes, the device disappears from the devices list, and upon restarting, I can only see the 'Enable Unattended Access' option, whereas before, I could see the device name, etc. I've spent five hours on this problem without finding a solution. Additionally, I've added the g2a files to the Windows exclusions list. I have some log files and happy to share this.Solvedgokhan13 years agoActive Contributor2.1KViews0likes4Comments
