Recent Discussions
Setup SSO - Users are not being synced to GoToAssist Portal
From the admin center: https://admin.logmeininc.com/ It took me to https://organization.logmeininc.com/ to setup and configure SSO with Azure. It's all setup, users are syncing etc. into that Portal. However, none of those users are showing up in the GoToAssist admin portal? https://admin.logmeininc.com/ We still have to create them manually. How to I force them to use SSO and not their personal chosen password?SolvedLDP-KStill3 months agoActive Contributor62Views0likes2Comments
Reset not working 1712
I have a couple of client machines that can often get stuck. Usually if a local user RDP connected and then rather than logoff they just close the session. On connection I am taken to the desktop login screen, after login I get restarting screen sharing and it would never get passed. The solution in the past was always: end session > Reset Connection > wait > Refresh > Connect again and then I would get logged in. This week after 1712 that is not working the desktop app always shows the machine is in a connected state, which it is not and I have tried the webconsole as well and even the option to Connect anyway and terminate their session does not work. Any ideas?Solvedpsol_user5 months agoActive Contributor131Views0likes6Comments
When Client is on Unattended- how can remote tech be forced to authenticate to client windows?
As above- it would be more secure, if when a remote user connects to an unattended session- if the remote windows would force authentication. is there a way?SolvedCoyotedgtl5 months agoNew Member54Views0likes1CommentClient window display issue with new 1712 Version on Macs
I've got an issue with the new version. When I connect (From my Mac) I only get a 1/4 of the screen, nothing makes it fill out the screen like it worked before the update. I have tried deleting the app and re-downloading and still remains the same, see below. Also the mouse tracking is way off, it is acting as if I'm utilizing the whole screen and not just the 1/4 corner.Solvedmarintech5 months agoActive Contributor170Views1like5Comments
Installation failing - Can't create working folder
This is still for the go to resolve. would it be possible to get a script for the go to assist installer? unatteneded or not, i can't seem to get some of my computers to install. Same message with the "Can't create working folder"SolvedXander17 months agoActive Contributor994Views0likes8CommentsGotoAssist V4 unattended installer removes itself
Hello, I'm currently experiencing major issues while trying to add V4 GotoAssist unattended client to our machines. The problem is that it keeps removing itself from the device list, and when I check on the PC, I notice that it forgets the Unattended access logins completely. I've attempted to manually create a support session and add the device to our group list, but I still encounter the same issue. After 20-30 minutes, the device disappears from the devices list, and upon restarting, I can only see the 'Enable Unattended Access' option, whereas before, I could see the device name, etc. I've spent five hours on this problem without finding a solution. Additionally, I've added the g2a files to the Windows exclusions list. I have some log files and happy to share this.Solvedgokhan12 years agoNew Contributor1.9KViews0likes4Comments
Remote Support for a New iMac Running iMac OS Ventura
Hi folks, I remotely connected my Windows 10 PC (GTA v.4.8.0.17) to a brand new Apple iMac running OS Ventura (their latest OS). Once connected there is an issue when I type the letter "e" (in any box) it brings up the Apple Emoji Insertion Menu. It also happens when typing the letter "d" .... except that brings up the Apple Dictation Menu. The end user can type these letters for me and all is fine but when I try either of those 2 keyboard letters on my end - it doesn't work. I tried running Apple Updates, ending the support session, rebooting both computers, and reconnecting with a new remote session, and it still happens. Thanks for any insight the community may have with fixing this issue.SolvedWheelie2 years agoActive Contributor2.8KViews0likes8Commentserror running GoTo Assist
Running Windows 10 Pro on a domain with complete admin rights. When running the G2A-RS Attended App, get the following: The Folder is there, and when I open up a second file explorer to monitor that location, the folder and the files are put there. Once OK is clicked, they go away and the program does not allow for remote access. I scanned the computer for errors, viruses and such. Nothing out of the ordinary. Has been working for years. This just started. I uninstalled all logmein programs on the PC, turned off firewall, still the same problem. I can go to the AppData folders and create folders with no problems. Any help would be appreciated. KevinSolvedkevinbarrett3 years agoNew Contributor2.2KViews0likes2Comments
GoTo Admin Center Access
I have been using GoToAssist for about 5-6 years now at my last 2 companies, but this one is much larger with more users. I am in the process of revamping our setup in terms of device groups and what not, along with upgrading to v5. In doing so, there are a few differences I've noticed. The gentleman I spoke to yesterday with support recommended I bring my questions around to this forum to possibly make some new changes. I am looking to see if there is the ability to implement user permissions for user groups to restrict users' abilities to make changes for the unattended access. More specifically, I'd like to know if I could create a user group for members of our IT department to be added to, and restrict their access from being able to delete an unattended device from the Device Groups, and so that they cannot rename or delete Device Groups. All users I would be adding to this User Group are standard users and not admins or super admins. I am hoping this is possible to do in the near future so I can roll this out with our company cleanup! Thank you!Solvedwj22043 years agoNew Contributor1.9KViews0likes2Comments
