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LDP-KStill's avatar
LDP-KStill
Active Contributor
2 years ago
Solved

Setup SSO - Users are not being synced to GoToAssist Portal

From the admin center: https://admin.logmeininc.com/

It took me to https://organization.logmeininc.com/ to setup and configure SSO with Azure.

It's all setup, users are syncing etc. into that Portal. However, none of those users are showing up in the GoToAssist admin portal? https://admin.logmeininc.com/

We still have to create them manually. How to I force them to use SSO and not their personal chosen password?

  • LDP-KStill's avatar
    LDP-KStill
    2 years ago

    Hi, 

     

    I actually got this working. You have to start the sync jobs and choose the groups you chose to sync and select the roles you want. Im sure the AD connector also works but I didn't have to do any of that. 

     

     

2 Replies

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  • LDP-KStill's avatar
    LDP-KStill
    Active Contributor
    2 years ago

    Hi, 

     

    I actually got this working. You have to start the sync jobs and choose the groups you chose to sync and select the roles you want. Im sure the AD connector also works but I didn't have to do any of that. 

     

     

  • GlennD's avatar
    GlennD
    GoTo Manager
    2 years ago

    Hi LDP-KStill, welcome to the community.

     

    Enabling SSO does not automatically sync users as it is for authentication only.  In order to sync users with Azure you will need to configure the AD connector v.2  SSO = authentication  AD Connector = sync'd users 

     

    For SSO to be required we need to enable a setting on your account so I have created a ticket for that.