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LDP-KStill's avatar
LDP-KStill
Active Contributor
3 months ago
Solved

Setup SSO - Users are not being synced to GoToAssist Portal

From the admin center: https://admin.logmeininc.com/ It took me to https://organization.logmeininc.com/ to setup and configure SSO with Azure. It's all setup, users are syncing etc. into that Porta...
  • LDP-KStill's avatar
    LDP-KStill
    3 months ago

    Hi, 

     

    I actually got this working. You have to start the sync jobs and choose the groups you chose to sync and select the roles you want. Im sure the AD connector also works but I didn't have to do any of that. 

     

     

GlennD's avatar
GlennD
GoTo Manager
3 months ago

Hi LDP-KStill, welcome to the community.

 

Enabling SSO does not automatically sync users as it is for authentication only.  In order to sync users with Azure you will need to configure the AD connector v.2  SSO = authentication  AD Connector = sync'd users 

 

For SSO to be required we need to enable a setting on your account so I have created a ticket for that.

  • LDP-KStill's avatar
    LDP-KStill
    Active Contributor
    3 months ago

    Hi, 

     

    I actually got this working. You have to start the sync jobs and choose the groups you chose to sync and select the roles you want. Im sure the AD connector also works but I didn't have to do any of that.