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Today the Rescue product team is excited to announce that version 4.0.5 of the Rescue ServiceNow integration is certified on Xanadu, the Winter 2024 release for ServiceNow.
Customers using the integration will be able to immediately update to the latest version of ServiceNow without interruption, and can continue to realize the value the integration provides - such as generating a pin code from a ServiceNow Case, Incident, Agent Workspace, and Interaction, while having Rescue session data posted back to ServiceNow in near real time.
What's next?
Certification on Yamaha - the spring 2025 version will begin shortly, along with added support for WebTC zero download pin codes generated within ServiceNow
Important Links
ServiceNow store listing
Documentation
Updated 9 months ago
Version 2.0