Recent Blogs
Feature Parity - Web-based Tech Console vs. Desktop Tech Console
1 MIN READ More Info - Web Console - FAQ ** - not available in Zero Download Remote View Basic Features: You Know and Love Desktop Tech Console (DTC) Web-based Tech Console (Web TC) Remote Control and Remote View X X Zero Download Remote View Coming Later in 2025! X Guided Agent Flow Coming Later in 2025! X Session Log and Chat X X File Transfer via Chat X X Mobile Support for iOS and Android X X System Info X X In-Session System Reboot X X Attend PIN Code Session X X Channel Sessions X X Unattended Access X X Standard Integrations (Generate PIN and Post URL back to interaction) X X Session Transfer X X Session Collaboration X ETA Q1 2025 Scripting X ETA Q1 2025 File Manager X ETA Q2 2025 Session Recording X ETA Q2 2025 History & Notes X ETA Q2 2025 Whiteboard X X ** Laser Pointer X X ** Predefined Responses and URL’s X ETA H2 2025 Instant Chat X ETA H2 2025 Advanced Features Available via Add-on Modules Desktop Tech Console (DTC) Web-based Tech Console (Web TC) AI Session Summary Coming Later in 2025! X AI Device Analysis Coming Later in 2025! X AI Screen Analysis Coming Later in 2025! X AI In-session Recommendations Coming Later in 2025! ETA Q2 2025 Integration with ServiceNow Coming Later in 2025! ETA Q2 2025 Live Chat Translation X X Live Screen Translation X Coming Later in 2025!
Important Update: LogMeIn Rescue’s Website is Moving
2 MIN READ To Our Valued Customers, We wanted to let you know that LogMeIn Rescue will soon have a new home. Rescue’s website will be soon moving to logmein.com This update only affects Rescue’s marketing website -- the product will not be impacted so most customers won't need to take any action. However, there are a few important details we want you to be aware of. What's Changing? New URL The current URL, www.logmeinrescue.com will redirect to www.logmein.com. There will be no changes to your service and the product URL for Rescue services such as My Account, Admin Center and WebTC will NOT change; these will still be accessible at secure.logmeinrescue.com secure.logmeinrescue.com will be redirecting to https://secure.logmeinrescue.com/Account/Login. Upon logging out of the rescue product, you will also be directed to https://secure.logmeinrescue.com/Account/Login. New Look: You'll notice updated Rescue branding colors on our website and some areas of the product. What Action Do You Need to Take? Bookmark the Rescue Login page https://secure.logmeinrescue.com/Account/Login to ensure you and your technicians have direct access to Rescue. Confirm Access to the new URL at www.logmein.com for product information and support content. Allowlisting: For companies that restrict network access to specific websites or software, we suggest allowing the following domain: logmein.com Please note, allowlisting only logmein.com will not allow use of other LogMeIn products unless you wildcard the domain (e.g., *.logmein.com). We appreciate your continued partnership and are excited to continue delivering world-class remote support through LogMeIn Rescue. If you have any questions or need further support, please don't hesitate to reach out to us using this link or comment on this post. Thank you! The Rescue TeamThe newest version of Linux Unattended is ready for customer testing!
1 MIN READ Give it a Try: Login to beta.logmeinrescue.com Navigate to the Access Wizard to create a Linux installer Give the installer a name ideally without spaces On the Ubuntu device, open the Downloads folder Right click the Download folder path and select "open in terminal" Type the following command inserting the name of the installer: sudo ./nameofinstaller.sh Note - if your installer file contains spaces you will need to put the installer name in quotes e.g: sudo ./"my installer.sh" The terminal will unpack the installer and you're ready to access from the live tech console Note - at this time only the X11 display server is supported If you attempt to connect to a device running Wayland you will see a blank screen. To change to X11 on Ubuntu 22.04, click the settings icon in the lower right of the login screen and select "Ubuntu onXorg" to launch Linux with the X11 display serverIntroducing Pan and Zoom for Rescue Live Lens!
1 MIN READ Key Features: Freeze Frame Functionality: Technicians can now pause a live video feed during a support session to capture a still frame. Zoom In and Out: Once the feed is frozen, technicians can zoom in on the image to examine fine details, such as serial numbers, intricate wiring, or small components. Pan Across the Frame: Navigate around the frozen frame to focus on specific areas without requiring customers to adjust their camera. Effortless Precision: By freezing and zooming in, technicians gain the ability to make informed decisions, even in situations where clarity or visibility might otherwise pose challenges. Customer Use Case: A customer is struggling with a complex issue on their network hardware. The technician initiates a Rescue Live Lens session and asks the customer to show the device. By freezing the feed and zooming into the serial number on the back panel, the technician quickly identifies the exact model and walks the customer through the resolution process. Customer Benefits: Enhanced Problem-Solving: Pan and Zoom enables technicians to see more detail, ensuring better diagnostics and faster resolutions. Improved Customer Experience: By eliminating guesswork and back-and-forth instructions, technicians can provide precise guidance with minimal effort from the customer. Time Savings: Technicians can quickly identify key details without requiring repeated actions from customers, saving time for everyone involved.
