Reduce average handle time, increase first call resolution, and empower your support teams with real-time insights and automation tools to streamline troubleshooting.
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here.
About the Rescue In-Session AI Assistant
Looking for standard feature comparisons? Click here
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Rescue Plus Add-on Modules |
Desktop Tech Console (DTC) |
Web-based Tech Console (Web TC) |
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AI Add-on Module |
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AI Session Summary |
available in v.7.55.4112 or later |
available |
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AI Device Analysis |
available in v.7.55.4112 or later |
available |
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AI Screen Analysis |
available in v.7.55.4112 or later |
available |
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ServiceNow AI Integration |
available in v.7.55.4112 or later |
available |
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Translation Add-on Module |
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Live Chat Translation |
available in v.7.50.3580 or later |
available |
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Live Screen Translation |
available in v.7.53.4032 or later |
available |
Updated 14 days ago
Version 9.0