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Feature Parity - Web-based Tech Console vs. Desktop Tech Console - Standard Features

AmberW's avatar
AmberW
GoTo Contributor
4 months ago

The Rescue Team is working diligently to make sure there is close feature parity between the browser-based Web TC and the traditional Desktop TC for Standard Features

 

More Info - Web Console - FAQ

Key Benefits of WebTC:  

  • No Local Installation Required – can be accessed directly from any supported web browser with the need to install software. No more dealing with or waiting for updates to be installed!
  • Enhanced Accessibility – facilitates support from anywhere, not just company-issued desktops
  • Faster Setup – immediate access means less waiting for downloads, installs, updates. Great for on-the-fly support cases.  
  • Lower IT Overhead – less IT effort to manage installations, updates and troubleshooting consoles.  
  • Cross-Platform Consistency – uniform experience across different browsers and OS’s  
    Supports Modern IT Workflows – integrates easily with cloud-first and remote friendly strategies.  

Looking for AI? To learn about parity for our Rescue Plus AI Features, please click here

  • * - WebTC integrations currently do not support Generate PIN for Zero Download Remote View - this feature will be added and announced in the future. 
  • ** - not available in Zero Download Remote View

Basic Features: You Know and Love 

Desktop Tech Console (DTC) 

Web-based Tech Console (Web TC) 

Remote Control and Remote View  

X 

X 

Zero Download Remote View  

Coming Later in 2025! 

X 

Guided Agent Flow 

Coming Later in 2025! 

X 

Session Log and Chat  

X 

X 

File Transfer via Chat 

X 

X 

Mobile Support for iOS and Android 

X 

X 

System Info 

X 

X 

In-Session System Reboot 

X 

X 

Attend PIN Code Session 

X 

X 

Channel Sessions 

X 

X 

Unattended Access 

X 

X 

Standard Integrations (Generate PIN and Post URL back to interaction) 

X 

X *

Session Transfer (Internal) 

X 

X 

Session Transfer (External) 

X

ETA H2 2025 

Session Collaboration (Internal) 

X 

ETA H2 2025 

Session Collaboration (External) 

X

ETA H2 2025 

Scripting 

X 

X 

File Manager 

X 

ETA H2 2025 

Cloud-based Session Recording (stored by Rescue cloud servers)

N/A

ETA H2 2025 

Local-based Session Recording (stored by customer within their own cloud storage or network)

X

ETA H2 2025

History & Notes 

X 

ETA H2 2025 

Whiteboard  

X 

X **

Laser Pointer 

X 

X **

Predefined Responses and URL’s 

X 

ETA H2 2025 

Instant Chat  

X 

ETA H2 2025 

Updated 7 days ago
Version 17.0
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