Feature Parity - Web-based Tech Console vs. Desktop Tech Console - Standard Features
The Rescue Team is working diligently to make sure there is close feature parity between the browser-based Web TC and the traditional Desktop TC for Standard Features
More Info - Web Console - FAQ
Looking for AI? To learn about parity for our Rescue Plus AI Features, please click here
- * - WebTC integrations currently do not support Generate PIN for Zero Download Remote View - this feature will be added and announced in the future.
- ** - not available in Zero Download Remote View
|
Basic Features: You Know and Love |
Desktop Tech Console (DTC) |
Web-based Tech Console (Web TC) |
|
Remote Control and Remote View |
X |
X |
|
Zero Download Remote View |
Coming Later in 2025! |
X |
|
Guided Agent Flow |
Coming Later in 2025! |
X |
|
Session Log and Chat |
X |
X |
|
File Transfer via Chat |
X |
X |
|
Mobile Support for iOS and Android |
X |
X |
|
System Info |
X |
X |
|
In-Session System Reboot |
X |
X |
|
Attend PIN Code Session |
X |
X |
|
Channel Sessions |
X |
X |
|
Unattended Access |
X |
X |
|
Standard Integrations (Generate PIN and Post URL back to interaction) |
X |
X * |
|
Session Transfer (Internal) |
X |
X |
|
Session Transfer (External) |
X |
ETA H2 2025 |
|
Session Collaboration (Internal) |
X |
ETA H2 2025 |
|
Session Collaboration (External) |
X |
ETA H2 2025 |
|
Scripting |
X |
ETA Q2 2025 |
|
File Manager |
X |
ETA H2 2025 |
|
Cloud-based Session Recording (stored by Rescue cloud servers) |
X |
ETA H2 2025 |
|
Local-based Session Recording (stored by customer within their own cloud storage or network) |
X |
ETA H2 2025 |
|
History & Notes |
X |
ETA H2 2025 |
|
Whiteboard |
X |
X ** |
|
Laser Pointer |
X |
X ** |
|
Predefined Responses and URL’s |
X |
ETA H2 2025 |
|
Instant Chat |
X |
ETA H2 2025 |
