Feature Parity - Web-based Tech Console vs. Desktop Tech Console - Standard Features
The Rescue Team is working diligently to make sure there is close feature parity between the browser-based Web TC and the traditional Desktop TC for Standard Features
More Info - Web Console - FAQ
Key Benefits of WebTC:
- No Local Installation Required – can be accessed directly from any supported web browser with the need to install software. No more dealing with or waiting for updates to be installed!
- Enhanced Accessibility – facilitates support from anywhere, not just company-issued desktops
- Faster Setup – immediate access means less waiting for downloads, installs, updates. Great for on-the-fly support cases.
- Lower IT Overhead – less IT effort to manage installations, updates and troubleshooting consoles.
- Cross-Platform Consistency – uniform experience across different browsers and OS’s
Supports Modern IT Workflows – integrates easily with cloud-first and remote friendly strategies.
Looking for AI? To learn about parity for our Rescue Plus AI Features, please click here
- * - WebTC integrations currently do not support Generate PIN for Zero Download Remote View - this feature will be added and announced in the future.
- ** - not available in Zero Download Remote View
Basic Features: You Know and Love |
Desktop Tech Console (DTC) |
Web-based Tech Console (Web TC) |
Remote Control and Remote View |
X |
X |
Zero Download Remote View |
Coming Later in 2025! |
X |
Guided Agent Flow |
Coming Later in 2025! |
X |
Session Log and Chat |
X |
X |
File Transfer via Chat |
X |
X |
Mobile Support for iOS and Android |
X |
X |
System Info |
X |
X |
In-Session System Reboot |
X |
X |
Attend PIN Code Session |
X |
X |
Channel Sessions |
X |
X |
Unattended Access |
X |
X |
Standard Integrations (Generate PIN and Post URL back to interaction) |
X |
X * |
Session Transfer (Internal) |
X |
X |
Session Transfer (External) |
X |
ETA H2 2025 |
Session Collaboration (Internal) |
X |
ETA H2 2025 |
Session Collaboration (External) |
X |
ETA H2 2025 |
Scripting |
X |
X |
File Manager |
X |
ETA H2 2025 |
Cloud-based Session Recording (stored by Rescue cloud servers) | N/A |
ETA H2 2025 |
Local-based Session Recording (stored by customer within their own cloud storage or network) |
X |
ETA H2 2025 |
History & Notes |
X |
ETA H2 2025 |
Whiteboard |
X |
X ** |
Laser Pointer |
X |
X ** |
Predefined Responses and URL’s |
X |
ETA H2 2025 |
Instant Chat |
X |
ETA H2 2025 |