Reduce average handle time, increase first call resolution, and empower your support teams with real-time insights and automation tools to streamline troubleshooting.
Please note - AI Features are available via our Rescue Plus add-on modules. For more information about each feature or to request a demo, click here.
Looking for standard feature parity? Click here
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Rescue Plus Add-on Modules |
Desktop Tech Console (DTC) |
Web-based Tech Console (Web TC) |
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AI Add-on Module |
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AI Session Summary |
Coming Later in 2025! |
X |
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AI Device Analysis |
Coming Later in 2025! |
X |
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AI Screen Analysis |
Coming Later in 2025! |
X |
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AI In-session Recommendations |
Coming Later in 2025! |
ETA Q2 2025 |
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ServiceNow AI Integration |
Coming Later in 2025! |
ETA Q2 2025 |
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Translation Add-on Module |
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Live Chat Translation |
version 7.50.3580+ |
X |
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Live Screen Translation |
version 7.53.4032+ |
Coming Later in 2025! |
Updated 16 days ago
Version 4.0