The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Please find a comparison between the WebTC and Desktop TC in this article.
More Info - Web Console - FAQ
Key Benefits of WebTC:
- No Local Installation Required – can be accessed directly from any supported web browser with the need to install software. No more dealing with or waiting for updates to be installed!
- Enhanced Accessibility – facilitates support from anywhere, not just company-issued desktops
- Faster Setup – immediate access means less waiting for downloads, installs, updates. Great for on-the-fly support cases.
- Lower IT Overhead – less IT effort to manage installations, updates and troubleshooting consoles.
- Cross-Platform Consistency – uniform experience across different browsers and OS’s
Supports Modern IT Workflows – integrates easily with cloud-first and remote friendly strategies.
Looking for AI? To learn about feature comparisons for our Rescue Plus AI Features, please click here
- * - WebTC integrations currently do not support Generate PIN for Zero Download Remote View - this feature will be added and announced in the future.
- ** - not available in Zero Download Remote View
|
Basic Features: You Know and Love |
Desktop Tech Console (DTC) |
Web-based Tech Console (Web TC) |
|
Remote Control and Remote View |
X |
X |
|
Zero Download Remote View |
Coming Later in 2025! |
X |
|
Guided Agent Flow |
Coming Later in 2025! |
X |
|
Session Log and Chat |
X |
X |
|
File Transfer via Chat |
X |
X |
|
Mobile Support for iOS and Android |
X |
X |
|
System Info |
X |
X |
|
In-Session System Reboot |
X |
X |
|
Attend PIN Code Session |
X |
X |
|
Channel Sessions |
X |
X |
|
Unattended Access |
X |
X |
|
Standard Integrations (Generate PIN and Post URL back to interaction) |
X |
X * |
|
Session Transfer (Internal) |
X |
X |
|
Session Transfer (External) |
X |
ETA 2026 |
|
Session Collaboration (Internal) |
X |
ETA H2 2025 |
|
Session Collaboration (External) |
X |
ETA H2 2025 |
|
Scripting |
X |
X |
|
File Manager |
X |
ETA H2 2025 |
|
Cloud-based Session Recording (stored by Rescue cloud servers) | N/A |
ETA H2 2025 |
|
Local-based Session Recording (stored by customer within their own cloud storage or network) |
X |
ETA H2 2025 |
|
History & Notes |
X |
X |
|
Whiteboard |
X |
X ** |
|
Laser Pointer |
X |
X ** |
|
Predefined Responses and URL’s |
X |
ETA 2026 |
|
Instant Chat |
X |
ETA H2 2025 |
Updated 2 months ago
Version 20.0