Unattended Access for Linux is on Beta!
Access Linux devices without the end-user having to be present! Customers can begin testing Linux Unattended on Ubuntu devices using the X11 display server following the instructions below: Login tobeta.logmeinrescue.com Navigate to theAccess Wizardto create a Linux installer Give the installer a name ideally without spaces On the ubuntu device, open the downloads folder Right click the download folder path and select "open in terminal" Type the following command inserting the name of the installer sudo ./nameofinstaller.sh Note- if your installer file contains spaces you will need to put the installer name in quotes e.g:sudo ./"my installer.sh" The terminal will unpack the installer and you're ready to access from the live tech console Note - at this time only the X11 display server is supportedIf you attempt to connect to a device running Wayland you will see a blank screen To change to X11 on Ubuntu 22.04, click the settings icon in the lower right of the login screen and select "Ubuntu onXorg" to launch Linux with the X11 display serverChromeOS Support is Here - Remote View of Device and Remote Control of Android Apps!
The Rescue team is excited to announce another newly supported platform in 2023! Hot on the heels of Linux, we are now adding basic support for the ChromeOS operating system to remotely view the desktop, and remote control Android applications on a ChromeOS device.New Feature Release: Calling Card as a Windows Service is now Live!
The Rescue Product Team is excited to announce that Rescue users can now install the Calling Card as a Windows service, allowing for a much easier and streamlined experience for non-admin users joining a Rescue session. This is a highly requested feature for our customers who are constantly striving to improve the connection experience for their users.Self-Service Single Sign-on is finally here!
Today the Rescue team is excited to release self-service SSO – giving all Rescue customers the ability to configure and test their single sign-on configurations in the Rescue Admin Center. Previously, customers had to schedule time with a Support Representative to complete the final step of their configuration, this is no longer required!Support for Intel vPro Enabled Devices - even if the operating system is not running!
The Rescue Team is very excited to announce the support for Intel vPro enabled devices.For those not familiar, vPro is a special processor developed by Intel that allows for remote access connections at the hardware level via Intel Endpoint Management Assistant (Intel EMA) and Intel Active Management Technology (Intel AMT) provisioned devices.Register Now - Tackling Security at Your Company - Thursday, Sept 14th
Cyberthreats are relentless and ready to pounce on any vulnerability. In this upcoming webinar, GoTo’s Chief Information Security Officer Attila Torok breaks down cybersecurity into three simple to understand parts to help security and IT leaders think about how to tackle security holistically at your company.Now Available - More Multifactor Authentication options for Rescue!
The Rescue Team is proud to present the new multifactor authentication (MFA) methods. Rescue has traditionally only supported the LastPass authenticator, but we wanted to provide additional options to better serve customers who wanted to use a different authenticator, had no access to an app store, – or their agents didn’t have access to a mobile device for security concerns / internal IT policies. The goal of this improvement is to make additional options available for MFA, giving users more app choices and methods to authenticate.New Rescue Feature – Live Translation powered by Google!
The Rescue team is proud to announce the release of Live Translation (powered by Google). This feature allows Technicians to chat to end users in any language and have their responses translated into the end-users native language in real time.Rescue Tech Console v7.50.3563 Release - March 23, 2023
As part of our commitment to provide exceptional service and reliability to our customers, we're happy to inform you that we will be upgrading the current live Rescue Technician Console (OS: Windows) from version 7.12.3379 to 7.50.3563on March 23rd, 2023.Upcoming Rescue Maintenance - SAML 2.0 Certificate is being Updated
As part of our commitment to providing exceptional service and reliability for our customers, GoTo will be conducting service maintenance with Rescue on the following date and time listed below. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.
