Unattended Access for Linux is on Beta!
Access Linux devices without the end-user having to be present! Customers can begin testing Linux Unattended on Ubuntu devices using the X11 display server following the instructions below: Login tobeta.logmeinrescue.com Navigate to theAccess Wizardto create a Linux installer Give the installer a name ideally without spaces On the ubuntu device, open the downloads folder Right click the download folder path and select "open in terminal" Type the following command inserting the name of the installer sudo ./nameofinstaller.sh Note- if your installer file contains spaces you will need to put the installer name in quotes e.g:sudo ./"my installer.sh" The terminal will unpack the installer and you're ready to access from the live tech console Note - at this time only the X11 display server is supportedIf you attempt to connect to a device running Wayland you will see a blank screen To change to X11 on Ubuntu 22.04, click the settings icon in the lower right of the login screen and select "Ubuntu onXorg" to launch Linux with the X11 display serverAmberW6 days agoGoTo Contributor30Views1like0CommentsNew and Improved Unattended Device Management Interface
The Rescue team is thrilled to announce the availability of the new and improved Unattended Device Management interface - designed to enhance the experience for Admins managing Unattended Access devices in Rescue.AmberW3 months agoGoTo Contributor838Views2likes0CommentsIntroducing the MS Teams Integration for Rescue!
Check out the demo video and documentation to set up!AmberW5 months agoGoTo Contributor3.9KViews2likes0CommentsLive Webinar: March Release & Roadmap Review!
We are excited to share with you our latest product releases and roadmap for the upcoming months. Join our product team as we showcase our new features and enhancements designed to help you provide seamless support.AmberW7 months agoGoTo Contributor6.1KViews2likes0Comments📹 ICYMI: Customizing Rescue Lunch and Learn Recording
Learn about different ways power users are customizing Rescue! 💪CatherineS7 months agoGoTo Contributor1.6KViews0likes0CommentsChromeOS Support is Here - Remote View of Device and Remote Control of Android Apps!
The Rescue team is excited to announce another newly supported platform in 2023! Hot on the heels of Linux, we are now adding basic support for the ChromeOS operating system to remotely view the desktop, and remote control Android applications on a ChromeOS device.AmberW8 months agoGoTo Contributor1.7KViews0likes0CommentsThe default Rescue Calling Card is now 7.51.1054
Learn more about the fixes and feature release with this default version!AmberW8 months agoGoTo Contributor4.5KViews0likes0CommentsNew Feature Release: Calling Card as a Windows Service is now Live!
The Rescue Product Team is excited to announce that Rescue users can now install the Calling Card as a Windows service, allowing for a much easier and streamlined experience for non-admin users joining a Rescue session. This is a highly requested feature for our customers who are constantly striving to improve the connection experience for their users.AmberW9 months agoGoTo Contributor3.4KViews0likes0Comments- Katie_P9 months agoGoTo Contributor4.6KViews3likes10Comments
The Rescue/ServiceNow Integration is now certified for Vancouver!
Two exciting updates have been added to the ServiceNow Integration!AmberW10 months agoGoTo Contributor11KViews0likes0CommentsSelf-Service Single Sign-on is finally here!
Today the Rescue team is excited to release self-service SSO – giving all Rescue customers the ability to configure and test their single sign-on configurations in the Rescue Admin Center. Previously, customers had to schedule time with a Support Representative to complete the final step of their configuration, this is no longer required!AmberW12 months agoGoTo Contributor7.8KViews0likes0CommentsSupport for Intel vPro Enabled Devices - even if the operating system is not running!
The Rescue Team is very excited to announce the support for Intel vPro enabled devices.For those not familiar, vPro is a special processor developed by Intel that allows for remote access connections at the hardware level via Intel Endpoint Management Assistant (Intel EMA) and Intel Active Management Technology (Intel AMT) provisioned devices.AmberW12 months agoGoTo Contributor5KViews1like0CommentsRelease & Roadmap Review for October
Hear about what’s been released and what’s coming next. November 9, 2023 12:00 PM ETGlennD12 months agoGoTo Manager1.2KViews0likes0CommentsRegister Now - Tackling Security at Your Company - Thursday, Sept 14th
Cyberthreats are relentless and ready to pounce on any vulnerability. In this upcoming webinar, GoTo’s Chief Information Security Officer Attila Torok breaks down cybersecurity into three simple to understand parts to help security and IT leaders think about how to tackle security holistically at your company.AmberW2 years agoGoTo Contributor6.1KViews1like0CommentsDisruption Free Unattended has Arrived!
Today the Rescue team is excited to announce the release of Disruption Free Unattended Access. Unattended Access is a powerful feature that allows Technicians to support a device without an end user being present.AmberW2 years agoGoTo Contributor2.6KViews0likes0CommentsNow Available - More Multifactor Authentication options for Rescue!
The Rescue Team is proud to present the new multifactor authentication (MFA) methods. Rescue has traditionally only supported the LastPass authenticator, but we wanted to provide additional options to better serve customers who wanted to use a different authenticator, had no access to an app store, – or their agents didn’t have access to a mobile device for security concerns / internal IT policies. The goal of this improvement is to make additional options available for MFA, giving users more app choices and methods to authenticate.AmberW2 years agoGoTo Contributor1.1KViews1like0CommentsIntroducing Linux Ubuntu for Rescue - BETA!
Today the Rescue team is excited to announce that the Linux beta is now available for customer testing. The beta marks a huge milestone for Rescue, as Ubuntu is the first new platform supported by Rescue in over a decade!AmberW2 years agoGoTo Contributor2.5KViews1like0CommentsWhat Went Live - Rescue ServiceNow Integration - Utah, Spring 2023 Release
The Rescue Product Team is excited to announce that version 4.0.2 of the Rescue ServiceNow integration is now certified on ServiceNow Utah, the Spring 2023 release for ServiceNow.AmberW2 years agoGoTo Contributor1.4KViews0likes0CommentsNew Rescue Feature – Live Translation powered by Google!
The Rescue team is proud to announce the release of Live Translation (powered by Google). This feature allows Technicians to chat to end users in any language and have their responses translated into the end-users native language in real time.AmberW2 years agoGoTo Contributor1.3KViews0likes0CommentsAttn: Rescue Mobile SDK Users - Update before May 15th!
If your company utilizes the Rescue Mobile SDK - make sure to update before May 15th!AmberW2 years agoGoTo Contributor786Views0likes0CommentsRescue Tech Console v7.50.3563 Release - March 23, 2023
As part of our commitment to provide exceptional service and reliability to our customers, we're happy to inform you that we will be upgrading the current live Rescue Technician Console (OS: Windows) from version 7.12.3379 to 7.50.3563on March 23rd, 2023.AmberW2 years agoGoTo Contributor2.2KViews0likes0CommentsRescue Release for February 9, 2023
Check out the new improvements made for Unattended management in Rescue!AmberW2 years agoGoTo Contributor1KViews0likes0CommentsUpcoming Rescue Maintenance - SAML 2.0 Certificate is being Updated
As part of our commitment to providing exceptional service and reliability for our customers, GoTo will be conducting service maintenance with Rescue on the following date and time listed below. As always, our teams will take all the appropriate actions to minimize service interruptions during these events.AmberW2 years agoGoTo Contributor3.3KViews0likes0CommentsGuide to Mac OS Calling Card and JAMF Deployment
We know a lot of you have waited patiently for this guide, and we thank you!AmberW3 years agoGoTo Contributor731Views0likes0CommentsThe Rescue ServiceNow integration is now certified on ServiceNow San Diego, the 2022 spring release!
Today we are excited to announce that the Rescue ServiceNow integration is now certified on ServiceNow San Diego, the 2022 spring release for ServiceNow.AmberW3 years agoGoTo Contributor1KViews1like1CommentRescue ServiceNow Integration - version 4.0 is here!!
As well as being certified on ServiceNow Tokyo (before its official release!!), the following enhancements are now available: Compatibility with ServiceNow Interactions and Custom Field Mappings between Rescue and ServiceNow!AmberW3 years agoGoTo Contributor953Views0likes0CommentsIntroducing Rescue 7.50!
A new version of the Rescue Technician Console and Windows Applet is now available!AmberW3 years agoGoTo Contributor1.4KViews1like7Comments- AmberW3 years agoGoTo Contributor594Views1like0Comments
- AmberW3 years agoGoTo Contributor578Views0likes0Comments