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Rescue News
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The Rescue Browser-based WebTC is now available in Open Beta!

AmberW's avatar
AmberW
GoTo Contributor
10 months ago

Before the end of the year, the Rescue Product Team is proud to announce that the browser-based WebTC is now available to test drive in Open Beta!   

 

How to access: 

Current Features: 

  • Direct, private connection with PIN code 
  • Chat interface
  • Detailed system diagnostics
  • Reboot and reconnect
  • Managing sessions
  • Single Sign-on
  • Global and EU region handling 
  • Multi-monitor handling 
  • Managing Technician status 
  • File transfer via Chat 
  • Switch to desktop console 

What's Coming Next (H1 - 2024)? 

  • Unattended capability 
  • Stability improvements 
  • Guided agent flow 
  • Session notes 

 

Please add feedback/comments for the Product Team in this thread! 

Updated 9 months ago
Version 2.0
  • Just ran my first test of the new web version. So far what I tested works well, response time was great for a beta, and I appreciate all the placeholders to give an idea where the rest of the items will exist at.

     

    Keep up the good work!

  • AmberW's avatar
    AmberW
    GoTo Contributor

    djviquez 

     

    Thank you for the feedback, we greatly appreciate you taking the time!   Please continue to share any feedback with us as the WebTC continues to be improved in 2024!