This year, we launched several highly anticipated features in response to your feedback. These enhancements are designed to elevate your experience and streamline your workflows, making our platform more efficient and user-friendly than ever before.
Let’s take a look at some of the highlights from 2025!
Turn Conversations into Actionable Insights
GoTo Connect’s enhanced reporting now turns calls and messages into clear, actionable insights for every team. Your conversations matter—and now your data delivers even greater value for you.
Check it out here
Scheduled-based DND
Set your work hours in the GoTo app and notifications automatically silence, letting you focus or unplug with ease.
Learn more here.
Virtual Fax: Now with Smarter Filters and Customization Options
Virtual Fax now makes it easier than ever with combined filters, multi-recipient faxing, a simple country code selector, customizable cover pages, company name sender options, detailed sent history, and mobile access.
Learn more here.
A New Admin Center
Thanks to customer feedback, we've redesigned the Admin Center with a cleaner look, easier plan dial plan editing, seamless voicemail access, updated reports, and more. Managing your communications is now simpler and more intuitive than ever.
Smarter, More Personalized AI Receptionist, now with Enhanced Insights
Build you AI Receptionist's smarts from your own content, personalize greetings in any language, and get clear, real-time insights into every call. Faster answers, tailored experiences, and smarter decisions made even easier.
Find What Matters Faster with Transcript Search
Quickly locate keywords and surface key conversations and spot trends and feedback from every call, all in one easy dashboard with Advanced Reporting
Smarter Call Routing, Tailored in Real Time
Automatically direct each call to the right agent or queue using intelligent rules based on caller and contact data with the all new conditional routing node in the dial plan
This is just a glimpse of everything we’ve launched in 2025—and we’re only getting started! Stay tuned to this blog throughout 2026 for regular updates on new features and exciting releases. Remember, our community is your space to connect, share ideas, and offer feedback directly to our product team. We genuinely value your input and look forward to hearing from you!
