With GoTo’s new number verification, you’ll instantly see which incoming calls are from authentic, untampered numbers—helping you spot and avoid spoofed or scam calls the moment your phone rings.
We’re thrilled to announce a new feature that empowers you to answer calls with greater confidence and peace of mind! As part of our ongoing commitment to safer, more trustworthy communication, GoTo Mobile and GoTo Desktop now display a special indicator when an incoming call comes from a genuine, verified phone number. This enhancement is powered by STIR/SHAKEN—a set of industry-leading protocols specifically designed to combat the problem of caller ID spoofing.
What’s the Problem?
For years, VoIP technology has made it easier than ever for bad actors to impersonate someone by faking a caller ID number—a technique known as spoofing. Spoofed numbers can lead to spam, scams, and even fraud, eroding trust in voice communication. That’s where STIR/SHAKEN comes in.
How Does It Work?
STIR/SHAKEN It's a government-mandated (FCC) technology suite that verifies incoming calls come from legitimate, non-spoofed phone numbers. It helps verify that the phone number displayed on your caller ID hasn’t been tampered with. When you get a call on GoTo Mobile or GoTo Connect Desktop (with US-to-US calls), you'll see a verified icon 🗸 next to the number if our carrier has confirmed it’s the real deal. Now you can answer with confidence, knowing the number you see is legitimate and not spoofed.
Here is an example GoTo Connect desktop:
Where is it available?
Currently, STIR/SHAKEN is available only for calls made from one US phone number to another US phone number.
What does it verify?
STIR/SHAKEN confirms the authenticity of the phone number—but not of the caller’s identity, name, or other info, which can still be manipulated.
Does it block spam calls?
No, it doesn’t block or filter spam or unwanted calls. If you continue to get unwelcome calls from a verified number, you can still block that number yourself.
FAQ:
What is the real benefit of STIR/SHAKEN?
It lets you know whether the number displayed for an incoming call has been verified by your carrier as authentic, making it harder for scammers to hide behind spoofed numbers.
Does this mean all scam or spam calls are gone?
Not yet. While scammers will find it harder to impersonate trustworthy numbers, STIR/SHAKEN can’t block calls or verify the actual identity behind a call—just the number.
Is it available outside the U.S.?
Currently, this technology is only applied to calls between US numbers.
The feature is being currently deployed on GoTo Mobile and will soon be available in GoTo Connect Desktop and Web.
Let us know your comments and questions below!
