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GoTo Connect News
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September Update

KateG's avatar
KateG
GoTo Manager
2 years ago
This summer has seen a flurry of updates to GoTo Connect. Let's dive into the latest enhancements and review some of the key additions: Contact Center  New Contacts Experience: when you select ...
Updated 2 years ago
Version 1.0
jstrittmatter's avatar
jstrittmatter
Active Contributor
2 years ago

When trying to access this feature:

Accessing Conversation Review

  1. Navigate to the Queue Caller — Summary table within the Queue Caller board.
  2. Select a specific day in the Date column.
  3. Select the desired call to drill into the individual call details. 

I receive a message saying there is no data available for this call.  The call occurred in the previous week.  Why is this feature not working as described?