Whether you're a long-time user or just getting started, these updates are sure to make your interactions smoother, more efficient, and more enjoyable.
Background music for Text-to-Speech
Our text-to-speech (TTS) feature in GoTo Admin just got better. You can now create professional sounding hold music with AI voice overlays natively in GoTo Admin. In addition to this, we’ve also added additional dialects and language. Read more here.
Call Reports Multi Tier Permission Level
This new feature allows administrators to set different access levels for viewing call reports. This enhancement provides more control and flexibility over who can access call data, ensuring the right people have the right level of access.
Now, with multi tier permission level in the new call reports, admins can configure their organization and give different users a different level of access and segment what data they can see. All permissions are re-used from the admin portal, and all user access level can also be managed from the admin portal at any time.
Uninterrupted Conversation History available for Customer Engagement, Contact Center:
With this release, inbox users will be able to:
- Easily find past private conversations on a phone number when assigned to a shared inbox or chat queue.
- Easily access previous messages from a conversation thread by scrolling up in the timeline.
- Quickly re-engage with a customer you’ve exchanges messages with before, regardless of whether the past interaction was via SMS before the phone number got assigned to the shared inbox or via any channel configured for this shared inbox.
GoTo Connect Contacts get Dynamic Segments for Customer Engagement, Contact Center:
Dynamic Segments, lets you supercharge your messages by targeting your audience more precisely. No more static lists – now you can create groups that automatically update in real-time based on changing criteria.
This release marks only the first iteration. More default dynamic segments are coming including the ability for users to create custom dynamic segments based on your own criteria. Find more information here.
Custom fields and Campaign Variables for Customer Engagement:
With contact custom fields and Campaign custom variables you can now add any custom fields to your shared contacts. This is available to all accounts with any of the Customer Engagement licenses or CCaaS licenses. To get started head over to the Goto App and click Contacts → Settings and from there you can add custom fields. Read more about it here.
Questions or Feedback? Let us know in the comments!
