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Blog Post

Resolve News
3 MIN READ

July Product Update

GoTo_Chris's avatar
GoTo_Chris
GoTo Contributor
4 years ago
Welcome to summer and our July product update - where things have been heating up for GoTo Resolve (ba-dum tss). Several high-value features were released in the past few  weeks, so let’s get to them...
Updated 4 years ago
Version 2.0
rcota's avatar
rcota
Active Contributor
4 years ago

Enjoying this product so far!

 

Feature Suggestions:

Help Desk

- Show the Name of the Assigned Agent on the ticket in the Dashboard status view instead of just the contact picture

- Assign multiple agents to a ticket

- Allow sorting of the Category list on a service group to control how its displayed to the user

- Allow controlling of the email notifications, like when they are sent throughout a ticket