The Rescue Team is working diligently to make sure there is close feature parity between the browser-based Web TC and the traditional Desktop TC
More Info - Web Console - FAQ
** - not available in Zero Download Remote View
|
Basic Features: You Know and Love |
Desktop Tech Console (DTC) |
Web-based Tech Console (Web TC) |
|
Remote Control and Remote View |
X |
X |
|
Zero Download Remote View |
Coming Later in 2025! |
X |
|
Guided Agent Flow |
Coming Later in 2025! |
X |
|
Session Log and Chat |
X |
X |
|
File Transfer via Chat |
X |
X |
|
Mobile Support for iOS and Android |
X |
X |
|
System Info |
X |
X |
|
In-Session System Reboot |
X |
X |
|
Attend PIN Code Session |
X |
X |
|
Channel Sessions |
X |
X |
|
Unattended Access |
X |
X |
|
Standard Integrations (Generate PIN and Post URL back to interaction) |
X |
X |
|
Session Transfer |
X |
X |
|
Session Collaboration |
X |
ETA Q1 2025 |
|
Scripting |
X |
ETA Q1 2025 |
|
File Manager |
X |
ETA Q2 2025 |
|
Session Recording |
X |
ETA Q2 2025 |
|
History & Notes |
X |
ETA Q2 2025 |
|
Whiteboard |
X |
X ** |
|
Laser Pointer |
X |
X ** |
|
Predefined Responses and URL’s |
X |
ETA H2 2025 |
|
Instant Chat |
X |
ETA H2 2025 |
|
|
|
|
|
Advanced Features Available via Add-on Modules |
Desktop Tech Console (DTC) |
Web-based Tech Console (Web TC) |
|
AI Session Summary |
Coming Later in 2025! |
X |
|
AI Device Analysis |
Coming Later in 2025! |
X |
|
AI Screen Analysis |
Coming Later in 2025! |
X |
|
AI In-session Recommendations |
Coming Later in 2025! |
ETA Q2 2025 |
|
Integration with ServiceNow |
Coming Later in 2025! |
ETA Q2 2025 |
|
Live Chat Translation |
X |
X |
|
Live Screen Translation |
X |
Coming Later in 2025! |
