We are thrilled to announce the release of a new feature for Rescue Live Lens: Pan and Zoom, now available for all Rescue Live Lens users! This powerful enhancement empowers support technicians to see critical details during remote support sessions, improving troubleshooting accuracy and efficiency.
Key Features:
- Freeze Frame Functionality: Technicians can now pause a live video feed during a support session to capture a still frame.
- Zoom In and Out: Once the feed is frozen, technicians can zoom in on the image to examine fine details, such as serial numbers, intricate wiring, or small components.
- Pan Across the Frame: Navigate around the frozen frame to focus on specific areas without requiring customers to adjust their camera.
- Effortless Precision: By freezing and zooming in, technicians gain the ability to make informed decisions, even in situations where clarity or visibility might otherwise pose challenges.
Customer Use Case:
A customer is struggling with a complex issue on their network hardware. The technician initiates a Rescue Live Lens session and asks the customer to show the device. By freezing the feed and zooming into the serial number on the back panel, the technician quickly identifies the exact model and walks the customer through the resolution process.
Customer Benefits:
- Enhanced Problem-Solving: Pan and Zoom enables technicians to see more detail, ensuring better diagnostics and faster resolutions.
- Improved Customer Experience: By eliminating guesswork and back-and-forth instructions, technicians can provide precise guidance with minimal effort from the customer.
- Time Savings: Technicians can quickly identify key details without requiring repeated actions from customers, saving time for everyone involved.
Updated 2 days ago
Version 2.0