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Introducing Rescue 7.50!

AmberW's avatar
AmberW
GoTo Contributor
3 years ago
Users now have access to the following enhancements and fixes:   2x faster connection times when initiating sessions 2x improvement in streaming quality once connected to remote desktop 3x ...
Updated 3 years ago
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AmberW's avatar
AmberW
GoTo Contributor
3 years ago

Thank you for your continued patience. We have identified an issue causing high latency in certain situations when using the Rescue 7.50 Tech Console. The issue is being investigated at a high priority, we apologize for any inconvenience.   Please continue to follow this thread to be emailed for updates.  Please find the two workarounds below.

 

Option 1:  Turn off Next Gen Media Service within the Tech Console:

  1. In the upper left, click on Options
  2. Select "Use classic screen transfer"

Please note: The selection will be remembered for future sessions, it will not need to be selected each time.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Option 2:  Disable NextGen media for Technician Groups in the Admin Center:

  1.  Select Tech Group in the tree on the left
  2.  Go to Permissions
  3.  Add a checkmark to the last option "Disallow media stream in Rescue sessions for technicians"
  4. Click Save

Please Note:  The above will not discontinue ALL media streams, only the NextGen media streams. The Technicians will revert back to Classic media streams as normal.