Introducing the MS Teams Integration for Rescue!

We are excited to announce that the MS Teams Integration for Rescue is now available in the MS Teams store. 

What is it? 

• Rescue ensures Technicians using MS Teams can work efficiently and improve satisfaction of their end-customer by reducing their wait time for troubleshooting.
• Rescue for MS Teams, offers the possibility to create & share remote session process to troubleshoot end-customer issues from MS Teams Chat, instead of context switching on different portals.
• Video Demo 

Disclaimers: 

• SSOID is required
  • There is an open ticket to improve this, post will be updated accordingly.  
• Integration currently does not support  SSO login logic
  • There is an open ticket to improve this logic, post will be updated accordingly. 

How does it work? 

• MS Teams users can download and install the Rescue app from the Microsoft App Source Marketplace. 
• Once the Rescue account is configured to the Rescue app in MS Teams,  Technicians can access the functionalities of the app.
• From the MS Teams Rescue app, Technicians can create and share a Rescue remote session with just one bot command.
• Technicians can also visualize all the active Rescue remote session queue information easily from this app on the Queue tab

Documentation:   How to set up Microsoft Teams to work with LogMeIn Rescue