The Rescue team is thrilled to announce the availability of the new and improved Unattended Device Management interface - designed to enhance the experience for Admins managing Unattended Access devices in Rescue.
Documentation: About the Unattended Device Dashboard Experience
Use Case:
The feature is for those customers who have a need to access and organize a large number of unattended devices, typically in an internal IT use case. This new feature allows for quick and easy management of a large number of devices, organizing them into groups and having tight control over whom those devices and groups are shared with in their Rescue account.
Benefits:
This opt-in experience greatly improves the way Rescue Admins view and organize their unattended devices via the Admin Center:
- Improved performance at scale - now Rescue is capable of displaying and organizing hundreds of thousands of unattended devices without impacting search times or the loading time of the Admin Center.
- Devices at a glance - The "Computers" tab is now renamed to "Devices" and displays a wrap up of all devices, their current status, how the unattended device was deployed, number of devices expired, and frequently accessed device groups:
- Simplified Powerful UI - Previously unattended devices were displayed in a nested fashion within the account hierarchy. While this view worked well for several devices, viewing and managing devices at scale became a cumbersome workflow. Now by launching the Device Management portal, users have a clean interface that allows them to:
- Easily view all devices on the account using "view all devices"
- View all device groups in the left hand navigation
- Favorite devices
- Drill into each group
- Search for devices by name/description
- Filter by status
- Filter by OS
- Sort devices
- Create a new unattended package to deploy
- Add/edit/remove devices or groups
- Easily share devices/groups with individual technicians or technician groups
- Available in light or dark theme
FAQ
- Why is this feature opt-in?
This feature completely changes the way unattended devices are displayed and organized within a Rescue account. In order to prevent negative impact to customers already using unattended access, they must opt-in to migrate their account. - How can I opt in?
Please Contact Support, your dedicated Customer Success Manager, or simply comment on this post and someone will connect with you to get the feature enabled. - Will this feature be the new default for all accounts?
In the future we plan to make this the new default experience for all Rescue users. For now we will make additional improvements based on feedback, and fully release the technician experience before making this the global default for all new and trial accounts later this year, or early 2025. - Can I revert back to the old view if necessary?
Yes, there is a path back to the legacy view if issues are encountered- however we would first like to connect with customers making this request so we can gather feedback.
New Tech Console experience
In the coming weeks this new interface will be available for Technicians via a new version of the desktop Technician Console - allowing them to more easily find and connect to their unattended devices, as well as greatly improving search and device listing performance.
Want to try on Beta?
Please Contact Support or your dedicated Customer Success Manager to request the new feature is enabled.
Once your request is complete, download the latest desktop console beta version - 7.52.3917
