Postponed - Rescue Lens Maintenance will now be Wednesday, May 4th 2022 - 8am UTC / 4am Eastern
For real-time updates, please subscribe to the Rescue Status Page
- Start Time: Wednesday, May 4th 2022 - 8am UTC / 4am Eastern
- Duration: The time it will take for this to be completed is 2-hours.
- Purpose: To provide a better and more scalable service to our customers.
Who does this affect?
All Global [US-based] customers who use Rescue Lens.
When do I need to take action?
It is recommended that you allow the new IP addresses as soon as possible. However, it’s critical to add the IPs to your Firewall/Proxy on or after May 4th, 2022 to avoid disruption with the Recue Lens service.
What if I allowlist by domains instead of IP addresses?
UPDATE: Users must allow the following domains in their firewall rules to use Rescue Lens:
- *.remoteview.logmein.com
- turn.console.gotoassist.com
- For networks explicitly filtering outbound destination ports and protocols, the following ports are used on Rescue Lens side and Rescue Nextgen media: 15000 (UDP traffic) or 443 (TCP traffic) for Rescue media sessions.
Please visit Allowlisting and Rescue for additional details.
List of IP Addresses:
|
CIDR Notation |
Numeric IP Range |
Netmask Notation |
|
175.41.141.140/32 |
175.41.141.140 - 175.41.141.140 |
175.41.141.140 255.255.255.255 |
|
18.140.137.139/32 |
18.140.137.139 - 18.140.137.139 |
18.140.137.139 255.255.255.255 |
|
18.158.121.211/32 |
18.158.121.211 - 18.158.121.211 |
18.158.121.211 255.255.255.255 |
|
18.158.218.2/32 |
18.158.218.2 - 18.158.218.2 |
18.158.218.2 255.255.255.255 |
|
3.122.32.27/32 |
3.122.32.27 - 3.122.32.27 |
3.122.32.27 255.255.255.255 |
|
3.230.232.226/32 |
3.230.232.226 - 3.230.232.226 |
3.230.232.226 255.255.255.255 |
|
44.229.217.227/32 |
44.229.217.227 - 44.229.217.227 |
44.229.217.227 255.255.255.255 |
|
44.232.77.24/32 |
44.232.77.24 - 44.232.77.24 |
44.232.77.24 255.255.255.255 |
|
50.17.158.207/32 |
50.17.158.207 - 50.17.158.207 |
50.17.158.207 255.255.255.255 |
|
52.13.255.230/32 |
52.13.255.230 - 52.13.255.230 |
52.13.255.230 255.255.255.255 |
|
52.28.148.85/32 |
52.28.148.85 - 52.28.148.85 |
52.28.148.85 255.255.255.255 |
|
52.35.84.247/32 |
52.35.84.247 - 52.35.84.247 |
52.35.84.247 255.255.255.255 |
|
52.54.244.43/32 |
52.54.244.43 - 52.54.244.43 |
52.54.244.43 255.255.255.255 |
|
54.146.34.187/32 |
54.146.34.187 - 54.146.34.187 |
54.146.34.187 255.255.255.255 |
|
54.185.112.207/32 |
54.185.112.207 - 54.185.112.207 |
54.185.112.207 255.255.255.255 |
|
54.189.249.52/32 |
54.189.249.52 - 54.189.249.52 |
54.189.249.52 255.255.255.255 |
|
54.204.126.154/32 |
54.204.126.154 - 54.204.126.154 |
54.204.126.154 255.255.255.255 |
|
54.227.77.39/32 |
54.227.77.39 - 54.227.77.39 |
54.227.77.39 255.255.255.255 |
|
54.255.100.96/32 |
54.255.100.96 - 54.255.100.96 |
54.255.100.96 255.255.255.255 |
|
54.255.48.58/32 |
54.255.48.58 - 54.255.48.58 |
54.255.48.58 255.255.255.255 |
Products that will take advantage of the new IP addresses:
- Rescue Lens [Region: Global (US-based customers)]
If you use any of our other GoTo products, including Live Lens, they will not be affected during this time.
Note: In order to obtain the best experience of Rescue Lens streaming on iOs, please request that end users install the latest version of the app via the Apple App store (v1.18 - https://apps.apple.com/us/app/rescue-lens/id959878436)
