Scheduled Maintenance for Rescue, Rescue Live Guide and Rescue Live Lens - Saturday, November 19

As part of our commitment to provide exceptional service and reliability to our customers, Rescue, Rescue Live Guide and Rescue Live Lens will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.

Date and Time:  Saturday, November 19, 2022, 5:00 AM to 7:00 AM UTC / 12:00 AM to 2:00 AM Eastern

Purpose: This maintenance is to ensure and maintain system performance and stability.

Duration: All maintenance will be performed within the 2-hour maintenance window.

What to expect: During the maintenance window Rescue, Rescue Live Guide and Rescue Live Lens customers will not be able to use the following features: registration, technician, and admin login, access and change anything on the website (including purchases) and any action which requires session state change (start a new session, transfer a session, hold and close a session).

Existing sessions started and picked up will remain active and the technicians will be able to work on them.

We would like to thank you for your patience and understanding during this time period.