TrendingReporting for AlertsAdd custom fields to Tickets and include them in reportingGTR ReportingAllow opting out of the gray screen when temporarily clicking away from remote sessionLet clients control the technician's computer during reverse screen sharingHelpdesk - Ticket Watchlist for Customers and TechniciansA General Notes SectionThe ability to change the ticketing email addressHelp Desk wishlistPrograms that are no longer receiving updates need to be flagged
