TrendingAbility to see who is connected to remote devices while the session is still activeDate FormatsHelpdesk - Ticket Watchlist for Customers and TechniciansA General Notes SectionThe ability to change the ticketing email addressShow additional information on left side session infoHelp Desk wishlistEnhance the "POOR CONNECTION" featurePrograms that are no longer receiving updates need to be flaggedFIlter updates by type - example, remove all the updates to W11
