TrendingReoccuring Windows UpdateAdd custom fields to Tickets and include them in reportingAllow opting out of the gray screen when temporarily clicking away from remote sessionGTR ReportingLet clients control the technician's computer during reverse screen sharingAbility to see who is connected to remote devices while the session is still activeDate FormatsHelpdesk - Ticket Watchlist for Customers and TechniciansA General Notes SectionThe ability to change the ticketing email address
