Forum Discussion

caballo2000's avatar
caballo2000
Active Contributor
7 months ago

email support?

I have tried to request sales support for LogMeIn Central but cannot find an email address to write to. The only option I see is a phone call, but we need to send our request via email, chat, or web form. Where can I find an email address to contact for sales support?

6 Replies

  • caballo2000's avatar
    caballo2000
    Active Contributor
    6 months ago

    the issue is not resolved yet. I'm still waiting the equote. 

  • KateG's avatar
    KateG
    GoTo Manager
    6 months ago

    Hi caballo2000 I see that they case has been resolved now. Thanks for your patience. 

  • caballo2000's avatar
    caballo2000
    Active Contributor
    7 months ago

    I spoke with support, and they told me they would send me an "e-quote" within 24 hours, but I haven't received anything yet...

  • caballo2000's avatar
    caballo2000
    Active Contributor
    7 months ago

    I completed a phone call with support, and they are handling the case internally. Thank you for the follow-up.

    It's unfortunate that there are no longer email options for support on the webpage, only phone. While phone support is fine and operates 24/7, I lost 15 minutes on the phone when all I needed was to send an email request, which would have taken just a few seconds.

  • KateG's avatar
    KateG
    GoTo Manager
    7 months ago

    Hi caballo2000 

     

    I do see that you have a case opened with our billing department. Someone from our team will be reaching out to you soon. Thanks for your patience, nice to see you!