Recent Discussions
Pre-Host Connection 2FA for Technicans
Hello Is there a way in LMI Central to force all IT Technicians accessing client host agents (EUC or Server) to receive a 2FA authentication code via text or email before a connection is made. They either and/or use the Web Client or LMI Client. So put another way, when they go to remote control a PC or Server (with correct credentials cached) it would always send a 2FA before the connection is made. Thanks Tim
Connected laptop acts entirely different when lid is open versus closed
I recently purchased an ASUS laptop and added it to our Central account as a device to connect to. Laptop is Windows 11 Home, and it has integrated Intel Xe graphics. No dedicated GPU and no external monitors hooked up to it. The laptop was configured to never go to sleep when on AC power, and power mode was set to performance. The first two days of use had no issues. The lid was closed, and I was able to do my work remotely. Immediately after two days I noticed the following behavior: Some of my Windows programs and folders will either open or not open. File explorer will not show at all. Entirely a hit or miss on what will open. The Start menu will not display when clicked on. I can open a program like MS Edge, but I cannot close it. I can Alt+Tab to see the available open windows to cycle thru, but it will not display the window I want. Here's what happens next... When my laptop lid is opened, all of these windows and registered clicks will then work. Meaning that instance of MS Excel I tried to open or File Explorer will pop up multiple times. Basically, it appears everything decides to "work" once the laptop's lid is open. Before anyone says it's the laptop, I hooked up an external monitor to see if it has to do with the lid being closed at all. I can confirm the issues are NOT repeated with an external monitor. Laptop works like normal. We have a Dell Latitude laptop connected to our Central account, and after turning off all the sleep settings etc.., that one has no issues when the lid is closed. Apps and windows work perfectly fine. It also has an integrated Intel GPU (I forget if it's Xe or an older chip). So, in short, I need help troubleshooting why this is happening when the lid is closed and connected to Logmein and how to make it work while keeping the lid closed.
Reports not tracking session end time
I am running a report of user and device logins for the previous week. Nearly every single entry states that every session lasted a number of seconds (Anything from 5s to 40s) only. Any ideas on why this is the case (I know the sessions lasted much much much longer than a few seconds) before I have to call support?
Username for remote controlling AzureAD/Entra/Intune computers seem inconsistent and unpredictable.
I still have a lot of Windows 10 computers on my network that are domain joined. LogMeIn Central is very easy with those. I can sign in with my (domain admin) username and password to access any of these computers. I'm talking about the "Sign in as you would if you were sitting at the remote computer" prompt here. When I buy new Windows 11 computers, I do not join them to the domain. I just sign in to 365/Entra/whatever the right terminology is. If my initial sign in name is my own username and password, then I can remote control with that. If my initial sign in name is the user's, there is no guarantee that their username and password (which I do not have and do not want to ask for) will work, and I have to create a local admin account and remote with that. If I sign in as myself later, again, no guarantee that it will work. One one instance, the only username that is accepted is AZUREAD\UsersFullName. This is super wacky because UsersFullName is neither their username, their UPN, nor their email address. Clearly I am doing something wrong when provisioning these devices for LogMeIn. Any advice?
Windows Update Disabled
Ive tried contacting goto support but they have been no help in troubleshooting this issue. When we go to the windows updates on some of our clients they show that most systems have windows update disabled abd we changed it to "download but let me choose to install" which is fine for a few minutes but after a few hours it goes back to disabled. When you click on a system it says "Some settings are managed by the system administrator." I thought this may been due to a GPO on the domain but there was not one set and there was nothing on the system that would effect this. GOTO has not been able to help identify why it is reverting this change. Any ideas?
Saved password is invalid, please log in manually - occurs with every new LogMein Client session
Hi, our users have encountered a login issue. Every time, when they start a new LogMein Client session, it asks for their password. Credentials have to be entered every time, even though they are saved. Are there any options to fix this?I try to add 25 computers but I get this?
I cannot add 25 computers to my suscription, but when I select "125" I see this text: "Your current Central subscription will be cancelled and rebooked at a lower rate. This will also restart your service period." What this means? it's confusing because I already pay for 100 computers in august and my current suscription its valid until august 2025. Y pay 550 USD in august for 100 computers, now they want to charge me 777 usd for 125 computers, but how this works? I already pay 550! they will refund me the 550usd and then charge me 777 usd? or they will charge me just the difference. is not clear, and there is no email / chat support!
