Recent Discussions
Windows Update Disabled
Ive tried contacting goto support but they have been no help in troubleshooting this issue. When we go to the windows updates on some of our clients they show that most systems have windows update disabled abd we changed it to "download but let me choose to install" which is fine for a few minutes but after a few hours it goes back to disabled. When you click on a system it says "Some settings are managed by the system administrator." I thought this may been due to a GPO on the domain but there was not one set and there was nothing on the system that would effect this. GOTO has not been able to help identify why it is reverting this change. Any ideas?
LMI AV - Installation failed!
Hi community! I've got an issue with a brand new PC. Do you know if there is a timing for LMI AV to be supported on Windows 11 24H2? ("Version 7.9.9.381 is not compatible with Windows 10 Pro 24H2 (10.0.26100.1742).Please download the latest installation kit.") <img src="https://www.accoplas.fr/images/LMIAV.png" alt=""/> error message
Saved password is invalid, please log in manually - occurs with every new LogMein Client session
Hi, our users have encountered a login issue. Every time, when they start a new LogMein Client session, it asks for their password. Credentials have to be entered every time, even though they are saved. Are there any options to fix this?
I try to add 25 computers but I get this?
I cannot add 25 computers to my suscription, but when I select "125" I see this text: "Your current Central subscription will be cancelled and rebooked at a lower rate. This will also restart your service period." What this means? it's confusing because I already pay for 100 computers in august and my current suscription its valid until august 2025. Y pay 550 USD in august for 100 computers, now they want to charge me 777 usd for 125 computers, but how this works? I already pay 550! they will refund me the 550usd and then charge me 777 usd? or they will charge me just the difference. is not clear, and there is no email / chat support!Copy and paste in remote CMD
Hi guys, Since the last update to LMI Client, every time I go in to the remote CMD I'm unable to paste anything in to the window. I have the option to paste, but when I do it just moves the cursor in a few characters. I've tried right clicking, Ctrl + V but nothing. Is anyone else experiencing the same?
GoTo and Logmein's Failure to keep up with IT Needs - Microsoft ID Authentication
More and More computers are being setup with Microsoft ID Authentication and Logmein Central has NO METHOD to Authenticate! I have been a LogMein Central Admin for 10 years and have had no problem Logging into remote computer's connected to our Domain or had Local Profiles. If I did it was because I had the wrong username or password. The verbiage in the Authentication portion of a remote connection states: 'Enter the Windows user name and password you use when physically sitting at the remote computer.' Well that's just more and more wrong these days. New computers running Windows 11 and 10 are forcing setups to use a Microsoft ID and making it increasingly hard to setup a local profile. More and more computers are using Windows Hello. Biometrics, or pincodes are the only things users ever use to get into their machines. Both of which Logmein has no method to Authenticate with. This is becoming more and more frustrating as I need to connect to these PC's and GoTo / Logmein Support has no legitimate answer on how to connect! I am surprised there aren't more articles from frustrated Admins like myself. After this post I have to start looking for a GoTo/Logmein Replacement because it doesn't look like they are going to do anything or that they even recognize there is a problem. It's not going to go away it's just going to get worse as Microsoft moves farther away from local profiles.
Trouble logging in to virtual servers running 15702
We have started noticing that we can get to the Ctrl+Alt+Del lock screen of serval servers but cannot pass the saved password or press the key combination to get to the unlock page. The other functions (remote CMD and remote file explorer) are working just fine and we have rebooted the servers and tried logging in from the web portal with no change. On some of the servers we have access to other systems on the same network and can RDP to the servers with no trouble so the Windows OS and login process appear to be running just fine. The only pattern we have seen is that they are all VM's and are all running LMI build 15702. Any thoughts or help with this?
