Recent Discussions
LMI AV - Installation failed!
Hi community! I've got an issue with a brand new PC. Do you know if there is a timing for LMI AV to be supported on Windows 11 24H2? ("Version 7.9.9.381 is not compatible with Windows 10 Pro 24H2 (10.0.26100.1742).Please download the latest installation kit.") <img src="https://www.accoplas.fr/images/LMIAV.png" alt=""/> error message
Ctrl-Alt-Delete issue again
(EDIT: May have put this in wrong forum. Apologies. Can't find delete button.) Initial stages of troubleshooting, but right now accessing two different servers running LogMeIn: GOOD: Version 4.1.0.15576 (Jul 12 2024) BAD: Version 4.1.0.15702 (Sep 17 2024) Ctrl-Alt-Del works only on 15576, but not on 15702. Basic setup on both, using administrative logins to access them in LogMeIn. Anyone else seeing this?Trouble logging in to virtual servers running 15702
We have started noticing that we can get to the Ctrl+Alt+Del lock screen of serval servers but cannot pass the saved password or press the key combination to get to the unlock page. The other functions (remote CMD and remote file explorer) are working just fine and we have rebooted the servers and tried logging in from the web portal with no change. On some of the servers we have access to other systems on the same network and can RDP to the servers with no trouble so the Windows OS and login process appear to be running just fine. The only pattern we have seen is that they are all VM's and are all running LMI build 15702. Any thoughts or help with this?
IOS remember credentials how to?
I have set the access control rule for a single PC on my account to allow me to remember credentials, yet every time on my iphone it says "prohibited by administrator from saving login info" Can anyone tell me what I am doing wrong? I have rebooted, waited a few days. Nothing works just keeps saying prohibited.. Even if I could just use my Touch ID or Face ID it would make my life easier. Thanks
Saved password is invalid, please log in manually - occurs with every new LogMein Client session
Hi, our users have encountered a login issue. Every time, when they start a new LogMein Client session, it asks for their password. Credentials have to be entered every time, even though they are saved. Are there any options to fix this?Connected laptop acts entirely different when lid is open versus closed
I recently purchased an ASUS laptop and added it to our Central account as a device to connect to. Laptop is Windows 11 Home, and it has integrated Intel Xe graphics. No dedicated GPU and no external monitors hooked up to it. The laptop was configured to never go to sleep when on AC power, and power mode was set to performance. The first two days of use had no issues. The lid was closed, and I was able to do my work remotely. Immediately after two days I noticed the following behavior: Some of my Windows programs and folders will either open or not open. File explorer will not show at all. Entirely a hit or miss on what will open. The Start menu will not display when clicked on. I can open a program like MS Edge, but I cannot close it. I can Alt+Tab to see the available open windows to cycle thru, but it will not display the window I want. Here's what happens next... When my laptop lid is opened, all of these windows and registered clicks will then work. Meaning that instance of MS Excel I tried to open or File Explorer will pop up multiple times. Basically, it appears everything decides to "work" once the laptop's lid is open. Before anyone says it's the laptop, I hooked up an external monitor to see if it has to do with the lid being closed at all. I can confirm the issues are NOT repeated with an external monitor. Laptop works like normal. We have a Dell Latitude laptop connected to our Central account, and after turning off all the sleep settings etc.., that one has no issues when the lid is closed. Apps and windows work perfectly fine. It also has an integrated Intel GPU (I forget if it's Xe or an older chip). So, in short, I need help troubleshooting why this is happening when the lid is closed and connected to Logmein and how to make it work while keeping the lid closed.
Report installed application inaccurate
When running a report on installed application, specifically for Adobe products I've noticed for a very long time now that LMI would that either a product still exists when it has been removed for a very long time already or the incorrect verion number is installed. Anyway to fix this to make it more accurate?