Stephen Hopkins
4 years agoNew Contributor
LogMeIn Authenticator Failed
A few days ago, the Authenticator failed to authenticate. I used the backup text option for a 24 hours and tried again. It still did not work.
LogMeIn Technical support advised me to remove the application from my phone and re-install. I did that. Now I cannot pair my phone. The error says Failed to Pair. Network error.
I tried two other phones. Same issue.
I called LogMeIn Technical support. They said they see no issues. Their advice was to disable two-factor authentication. This is horrible advice.
Is anyone else experiencing this scenario?