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John Juonie's avatar
John Juonie
New Member
11 years ago

All Change Approvers are not Options when Selecting Approver

Only one 'User' gets displayed as an 'Approver', even though there are multiple 'Users' that have been granted 'Change' 'Approver' rights when one clicks on 'Submit For Approval' at the bottom of a 'Change'.
Problem

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  • Luke Grimstrup's avatar
    Luke Grimstrup
    Retired GoTo Contributor
    11 years ago
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    Hi guys,

    This issue has now been fixed in a recent release, if you're still experiencing an issue with this please let me know.

    Luke
  • David Chung's avatar
    David Chung
    New Member
    11 years ago
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    I am also having the same issue. Only seems to be happening with users created recently, but with existing users created 5 months ago it works fine.
  • Luke Grimstrup's avatar
    Luke Grimstrup
    Retired GoTo Contributor
    11 years ago
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    Hi John,

    Thanks for reporting this. If you get in touch with support@gotoassist.com they should be able to help you get to the bottom of the issue, or log the bug with our engineering team.

    Thanks again,
    Luke