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Forum Discussion
Auto Response to an email submission from an unrecognized Customer
In Service Desk,
How can you configure it such that if a new incident is submitted via an email from an unrecognized email address, (not listed under Customer) that Service Desk auto respond to that email advising them to call or submit ticket internally to an approved support contact?
David Kiley
C/S QC Manager
Axiom Software, Ltd
How can you configure it such that if a new incident is submitted via an email from an unrecognized email address, (not listed under Customer) that Service Desk auto respond to that email advising them to call or submit ticket internally to an approved support contact?
David Kiley
C/S QC Manager
Axiom Software, Ltd
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