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Forum Discussion
Custom Fields on the dashboard
At any given time my IT team can have up to 20-30 tickets open. Our process is to check our general queue first then deal with our own tickets. While the dashboard keeps displays due dates, status reports and activity ect. , it lacks information such as the customer's name and other custom fields Ive created.
Even in the reports i cant display the customer name, which is a bit odd. Other custom fields like office location and Region are also metrics i would generate reports on, but it seems that this is not possible.
Even in the reports i cant display the customer name, which is a bit odd. Other custom fields like office location and Region are also metrics i would generate reports on, but it seems that this is not possible.
63 Replies
- Please turn it on for us, sounds really good..
- Hey Chase, You have been added to this beta. You should now see the 'show more info' link on your incident dashboard
- Sounds like a great feature and something we noticed was lacking as we move to GoToAssist. Would love to be able to test it out as well.
Thanks - Hi Greg, You have been added to this beta. You should now see the 'show more info' link on your incident dashboard
- Please can I be added also.
Thanks
Greg - Hi Felton, You have been added to this beta. You should now see the 'show more info' link on your incident dashboard
- Add me please. Tks.
- Hi Dave,
You have been added to this beta. You should now see the 'show more info' link on your incident dashboard. - Hi Peter, You have been added to this beta. You should now see the 'show more info' link on your incident dashboard.
- I, too, would like to be added to the beta.
Thank you!
