Customization Email

We'd like to be able to edit the information that is auto logged as "your feedback is recorded as". We'd like to turn this feature off completely and not just edit the initial text. Is this possible?

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ShaneP2 wrote:

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MVP wrote:

Hello,

I would like customize email.

The defaut template is very bad !!

Customers do not understand anything, it's messy, too much information.

Its possible ?

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Hi,

I am also new here and have the same question. Is it possible? If so can anyone help?

Thanks in advance,

Regards,

Shane.

KissAnime GroupMe Mobdro

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Thanks For Sharing

MVP  You may change the body of the Auto Response (when someone submits a ticket via email) or the Request for Feedback (after the Incident is closed) in your online account settings.

Reference:  https://support.logmeininc.com/gotoassist-service-desk/help/configure-customer-bound-email-settings-g2asd160004

Auto-Response

ShaneP2  MVP   Were you specifically referencing the Auto-Response or the Feedback Request emails?

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MVP wrote:

Hello,

I would like customize email.

The defaut template is very bad !!

Customers do not understand anything, it's messy, too much information.

Its possible ?

---

Hi,

I am also new here and have the same question. Is it possible? If so can anyone help?

Thanks in advance,

Regards,

Shane.