The GoTo Community is currently experiencing some technical issues affecting new posts and comments. You may need to reload the page you are on before you can post a comment. We are actively working with our service provider and apologize for the frustration.
Forum Discussion
Free Trial - I created an account, but it will not allow me to log in
I created the login of "john.sloan@morpho.com", but it will not allow me to log in. I get a message "Please try again. The email address or password you provided is not correct. "
If I select change password, I get message stating that I will be emailed instructions. The email never arrives.
If I attempt to recreate the account from the "Free Trial" page, I do get an email with the email verification code. Once I type the code in the web page the following error is displayed - "An error occurred with your submission."
4 Replies
- Hi John,
Please try again now and you should be able to sign up for a free trial. There have been a number of free trials of our products by colleagues in your company, so after a certain level is reached we begin restricting availability.
- Also this earlier this morning I tried (Using IE) from a direct connection (off my corporate network) and had same error.
I tried chrome (was IE previously) and have same issue.
I enter first, last, email and a passcode. I retrieve email and enter verification code.
Error message appears on gototrial screen stating "An error occurred with your submission."
Name John Sloan
Email entered: john.sloan@morpho.com
- Hi John,
Sorry, I was unable to locate your GoTo trial.
Could you try setting up your account again with a different web browser?
