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vabulldog's avatar
vabulldog
New Member
2 years ago

How to cc users on incidents

I have users that will email the support email address and cc someone else. Let's say Matt emails support but cc's Jim. Well Matt gets all the email correspondence because he is the incident owner. To Jim it looks like Matt put in a support case and hasn't heard back. How do I make it so that Jim will get the updates that Matt gets? 

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  • KateG's avatar
    KateG
    GoTo Manager
    2 years ago

    Hi vabulldog, welcome to the GoTo Community. Your administrator should be able to set up the ability to CC individuals on incidents. Please see this article.