Frank RiversNew Member8 years agoIs there a way to notify all service desk staff when a ticket is createdWhen a ticket is submitted I want all help desk staff to be notified including managers. How do I do this?
AshCRetired GoTo Contributor8 years agoHi Frank,An easy way to do this would be to create rules in your email client to forward / redirect emails from Service Desk to a select group of users.
AshCRetired GoTo Contributor8 years agoHi Frank,An easy way to do this would be to create rules in your email client to forward / redirect emails from Service Desk to a select group of users.
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